Manufacturing ERP Order Entry Specialist

Tsubaki Nakashima Co., Ltd; Cumming (GA); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Tsubaki Nakashima, a leader in precision manufacturing, is seeking a Customer Service professional to enter customer orders into the ERP-QAD system, verify details, and support pricing and inquiries. You will collaborate with various departments to ensure forecast accuracy and maintain thorough records.

The role requires strong communication, SAP/QAD familiarity, and the ability to work in a fast-paced office environment.

Formación

• High school diploma or equivalent; associate’s degree preferred.
• 1–3 years order entry experience in a manufacturing environment.
• Proficiency with ERP systems (SAP or QAD).
• Strong communication and customer service skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to work under pressure in a fast-paced environment.
• Strong organizational and time management skills.

Responsabilidades

• Complete timely and accurate order entry for discrete, standard, stocked, new, blanket, revised, and non-standard customer orders.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Forward incomplete orders for resolution.
• Enter quotes in QAD and support Sales with quote details.
• Respond to and complete all pricing and price change requests.
• Receive and respond to customer inquiries and refer to other departments for resolution as necessary.
• Manage credits, including pending invoice maintenance, returns, and validated general credits.
• Participate in and provide data for Quality and Financial audits.
• Maintain records and files of customer data, including contracts, sales orders, and quotes.
• As needed, work with Shipping to exchange documents and shipment tracking details.
• Map out and document recurring support workflows to standardize handling procedures across the team.

Conocimientos

Excellent communication

Strong organizational skills

Ability to work under pressure

Time management

Educación

High school diploma or equivalent

Associate’s degree preferred

Herramientas

SAP

QAD

Descripción del empleo

Tsubaki Nakashima, a leader in precision manufacturing, is seeking a Customer Service professional to enter customer orders into the ERP-QAD system, verify details, and support pricing and inquiries. You will collaborate with various departments to ensure forecast accuracy and maintain thorough records.

The role requires strong communication, SAP/QAD familiarity, and the ability to work in a fast-paced office environment.