Customer Service Representative

Tsubaki Nakashima Co., Ltd; Cumming (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Tsubaki Nakashima, a leader in precision manufacturing, is seeking a Customer Service professional to enter customer orders into the ERP-QAD system, verify details, and support pricing and inquiries. You will collaborate with various departments to ensure forecast accuracy and maintain thorough records.

The role requires strong communication, SAP/QAD familiarity, and the ability to work in a fast-paced office environment.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 1–3 years order entry experience in a manufacturing environment.
• Proficiency with ERP systems (SAP or QAD).
• Strong communication and customer service skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to work under pressure in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Complete timely and accurate order entry for discrete, standard, stocked, new, blanket, revised, and non-standard customer orders.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Forward incomplete orders for resolution.
• Enter quotes in QAD and support Sales with quote details.
• Respond to and complete all pricing and price change requests.
• Receive and respond to customer inquiries and refer to other departments for resolution as necessary.
• Manage credits, including pending invoice maintenance, returns, and validated general credits.
• Participate in and provide data for Quality and Financial audits.
• Maintain records and files of customer data, including contracts, sales orders, and quotes.
• As needed, work with Shipping to exchange documents and shipment tracking details.
• Map out and document recurring support workflows to standardize handling procedures across the team.

Skills

Excellent communication

Strong organizational skills

Ability to work under pressure

Time management

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

SAP

QAD

Job description

Tsubaki Nakashima (TN) has been at the forefront of precision manufacturing since 1936, producing over 20,000 components engineered from ceramics, steel, and plastics. Our portfolio includes high-precision balls, rollers, large-scale blowers, and custom injection-molded solutions designed for demanding applications across automotive, industrial, aerospace, and medical fields.

Backed by nine decades of expertise and a commitment to sustainability and operational excellence, our people power the solutions that shape global motion and innovation.

SUMMARY:

The Customer Service role ensures the timely and accurate entry of customer order into

the ERP-QAD. This role ensures customer satisfaction remains high collaborates with

other departments to ensure sales forecast accuracy. Act as the primary liaison for customer inquiries while proactively identifying, recording, and updating internal support workflows and service processes to drive team efficiency.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

• Complete timely and accurate order entry for discrete, standard, stocked, new, blanket, revised, and non-standard customer orders.


• Verify customer and order information for correctness, checking it against previously obtained information as necessary.


• Forward incomplete orders for resolution.


• Enter quotes in QAD and support Sales with quote details.


• Respond to and complete all pricing and price change requests.


• Receive and respond to customer inquiries and refer to other departments for resolution as necessary.


• Manage credits, including pending invoice maintenance, returns, and validated general credits.


• Participate in and provide data for Quality and Financial audits.


• Maintain records and files of customer data, including contracts, sales orders, and quotes.


• As needed, work with Shipping to exchange documents and shipment tracking details.


• Map out and document recurring support workflows to standardize handling procedures across the team.

EDUCATION, EXPERIENCE, and COMPETENCIES

• High school diploma or equivalent required, associate’s degree preferred


• Mimimum of 1-3 years previous order entry in a manufacturing environment


• Excellent communication skills, including good customer service/phone skills and flexibility for handling a wide range of activities.


• Proficiency with ERP systems, such as SAP or QAD


• Proficiency with common office software and Microsoft Office products, such as Outlook,


• Word, Excel and web applications.


• Ability to work under pressure in fast-paced, time sensitive environment.


• Strong organizational and time management skills with the ability to prioritize tasks and meet strict deadlines.

PHYSICAL DEMANDS AND ENVIRONMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work to be conducted primarily in office.


• Some lifting (up to 20lbs).


• Prolonged periods of time using a computer keyboard.


• Prolonged periods of sitting/standing and/or walking


• Repetition of the same movements


• This position requires occasional night and weekend work


• Should be able to focus on one source of sound and ignore others


• Use fingers to grasp, move or assemble very small objects


• Steel toe safety shoes and safety glasses are required in the manufacturing area.