Manufacturing Deployment Leader: Go-Live & Adoption

Insight Global; Brighton (MI); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Full benefits package

3 weeks vacation (2026 prorated)

9 paid holidays

Job summary

Insight Global is seeking a Deployment Leader/Engineer to serve as the primary contact for customers throughout the full implementation lifecycle. You will partner with manufacturing clients to understand operations, configure solutions to fit workflows, and drive adoption from leadership to the plant floor.

The role blends technical implementation, customer success, and operational consulting, with travel 25–50% domestically and potential Canada/Australia support.

Qualifications

• Bachelor's degree in a related field as listed.
• 2+ years in manufacturing environment; 3+ years without degree in metal finishing + ERP/MES exposure
• Experience working directly with customers with strong ownership and accountability

Responsibilities

• Partner with customers to assess manufacturing processes (production and admin workflows)
• Configure and tailor the software platform to customer needs
• Lead end-to-end deployments from setup to go-live
• Deliver training to stakeholders from executives to plant floor operators
• Drive user adoption by ensuring understanding of system functionality and value
• Support long-term utilization with best practices and ongoing engagement
• Own deployment outcomes tied to ARR and customer success metrics
• Identify risks and opportunities to improve deployment outcomes
• Serve as primary contact for customer support (calls, emails, tickets)
• Build trusted relationships with customer stakeholders
• Provide ongoing guidance, troubleshooting, and strategic support
• Identify opportunities to enhance deployment processes, tooling, and training materials
• Partner with Engineering and Product to feedback into feature development
• Contribute to cross-functional workflow improvements

Skills

Customer interaction

Interpersonal skills

Plant-floor environments

Travel readiness

Education

Bachelor's degree in Mechanical/Industrial/Manufacturing/CS or related

Tools

ERP/MES exposure

Job description

Insight Global is seeking a Deployment Leader/Engineer to serve as the primary contact for customers throughout the full implementation lifecycle. You will partner with manufacturing clients to understand operations, configure solutions to fit workflows, and drive adoption from leadership to the plant floor.

The role blends technical implementation, customer success, and operational consulting, with travel 25–50% domestically and potential Canada/Australia support.