Go-Live Deployment Leader

TradePending, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Protomiq in Atlanta is seeking a Deployment Manager to lead the product deployment team, drive go-live performance, and remove blockers across dealer, OEM, and vendor engagements. You will coach specialists, manage scheduling, and partner with Client Success and Sales to expedite deployments while maintaining quality.

This role demands cross-functional collaboration, data-driven decision making, and leadership in special projects.

Responsibilities

• Own deployment time and quality across the queue - volume, velocity, trending issues, and individual specialist performance
• Distribute and drive deployment assignments and go-live delivery
• Diagnose and resolve escalations tied to dealer communication breakdowns, missing configuration, and vendor or install delays
• Address root-cause trends across dealers, OEMs, and vendor partners - not just internal process gaps
• Execute required quality assurance monitoring for each team member, in partnership with team leads
• Identify quality performance gaps and coach team members to improved performance
• Support internal teams with contracting, site configuration, and technical inquiries
• Partner with Client Success and Sales teams to facilitate and expedite product deployment
• Develop and implement in conjunction with enablement partners new technical tooling and process to improve performance and client satisfaction
• Manage special projects as needed - for example, OEM standards compliance roll-outs, release of new functionality for customer accounts, and customer communications during outages or service failures
• Identify and develop high-potential specialists for future team lead and leadership roles, including set priorities and providing hands-on training

Job description

Protomiq in Atlanta is seeking a Deployment Manager to lead the product deployment team, drive go-live performance, and remove blockers across dealer, OEM, and vendor engagements. You will coach specialists, manage scheduling, and partner with Client Success and Sales to expedite deployments while maintaining quality.

This role demands cross-functional collaboration, data-driven decision making, and leadership in special projects.