Go‑Live Deployment Lead

Protomiq; Atlanta (GA); Vor Ort; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

Protomiq is seeking a Deployment Manager to lead the product deployment team, driving faster go-lives and higher quality. You’ll oversee frontline performance, coordinate with dealer, OEM, and vendor partners, and escalate blockers to keep deployments moving.

You’ll mentor specialists and shape process improvements across cross-functional teams to deliver outstanding customer outcomes. As a senior deployment leader, you’ll guide scheduling, capacities, and special projects, ensuring timely

Qualifikationen

• Strong leadership and cross-functional collaboration skills
• Analytical ability and data-driven decision making
• Proven ability to coach and develop specialists for leadership roles

Aufgaben

• Own deployment time and quality across the queue — volume, velocity, trending issues, and individual specialist performance
• Distribute and drive deployment assignments and go-live delivery
• Diagnose and resolve escalations tied to dealer communication breakdowns, missing configuration, and vendor or install delays
• Address root-cause trends across dealers, OEMs, and vendor partners — not just internal process gaps
• Execute required quality assurance monitoring for each team member, in partnership with team leads
• Identify quality performance gaps and coach team members to improved performance
• Support internal teams with contracting, site configuration, and technical inquiries
• Partner with Client Success and Sales teams to facilitate and expedite product deployment
• Develop and implement with enablement partners new technical tooling and process to improve performance and client satisfaction
• Manage special projects as needed — OEM standards compliance roll-outs, release of new functionality for customer accounts, and customer communications during outages or service failures
• Identify and develop high-potential specialists for future team lead and leadership roles, including setting priorities and providing hands-on training

Jobbeschreibung

Protomiq is seeking a Deployment Manager to lead the product deployment team, driving faster go-lives and higher quality. You’ll oversee frontline performance, coordinate with dealer, OEM, and vendor partners, and escalate blockers to keep deployments moving.

You’ll mentor specialists and shape process improvements across cross-functional teams to deliver outstanding customer outcomes. As a senior deployment leader, you’ll guide scheduling, capacities, and special projects, ensuring timely