Manufacturing Customer Support Specialist

FECON; Lebanon (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Fecon, LLC is seeking a Customer Service Representative in Lebanon, OH to serve as the liaison between clients and internal teams. You will resolve inquiries and issues, maintain relationships, and support smooth manufacturing operations.

This role emphasizes accuracy, responsiveness, and a proactive approach to customer satisfaction. The ideal candidate has 2+ years in customer service in a manufacturing setting, strong communication, CRM and MS Office skills, and the ability to stay calm under

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service, preferably within a manufacturing or industrial setting.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional when handling customer complaints or difficult situations.
• Familiarity with CRM software and MS Office Suite.
• Strong organizational and multitasking skills, with attention to detail.
• Problem-solving skills and a proactive approach to customer issues.
• Knowledge of manufacturing processes and products is a plus.

Responsibilities

• Serve as the first point of contact for customer inquiries, complaints, and order-related issues via phone, email, or in person.
• Provide accurate product information, including specifications, availability, and pricing.
• Process customer orders, track shipments, and update order status.
• Coordinate with the production and logistics teams to ensure timely delivery of products.
• Professionally handle customer complaints, offering solutions and alternatives when necessary.
• Work closely with the sales team to ensure customer orders are processed correctly and efficiently.
• Maintain and update customer records in the CRM system, including contact details, order history, and preferences.
• Ensure proper documentation of all customer interactions and follow‑up activities.
• Assist in identifying process improvements to enhance overall customer experience.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

CRM software

MS Office Suite

Job description

Fecon, LLC is seeking a Customer Service Representative in Lebanon, OH to serve as the liaison between clients and internal teams. You will resolve inquiries and issues, maintain relationships, and support smooth manufacturing operations.

This role emphasizes accuracy, responsiveness, and a proactive approach to customer satisfaction. The ideal candidate has 2+ years in customer service in a manufacturing setting, strong communication, CRM and MS Office skills, and the ability to stay calm under