Field Service & Training Specialist

FECON; Lebanon (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Full healthcare benefits

Continuous learning culture

Job summary

FECON, located in Lebanon, Ohio, seeks a Service Representative to diagnose machinery issues primarily over the phone. The role requires effective communication with customers and dealers, logging notes into ERP systems, and minimal travel for training or troubleshooting.

Qualifications include high school education and experience with mechanical training. The ideal candidate will possess strong skills in Microsoft Office and demonstrate problem-solving abilities. FECON offers a supportive team culture and competitive wages.

Qualifications

• Experience in Microsoft Office programs required.
• Ability to interpret instructions in various forms.
• Basic mathematical skills necessary for hydraulic calculations.

Responsibilities

• Field calls from dealers and customers to diagnose equipment problems.
• Log notes into ERP system.
• Perform training at customers/dealers when necessary.
• Report quality concerns from the field.
• Liaise with customers, vendors, and factory departments.
• Travel for troubleshooting at dealerships.

Skills

Microsoft Office

Problem-solving

Mathematical skills

Verbal communication

Driving

Education

High school diploma

Post high school education

Hydraulic and electrical training

Job description

FECON, located in Lebanon, Ohio, seeks a Service Representative to diagnose machinery issues primarily over the phone. The role requires effective communication with customers and dealers, logging notes into ERP systems, and minimal travel for training or troubleshooting.

Qualifications include high school education and experience with mechanical training. The ideal candidate will possess strong skills in Microsoft Office and demonstrate problem-solving abilities. FECON offers a supportive team culture and competitive wages.