Customer Experience & Production Scheduler

Centro Inc.; Davenport (IA); On-site; USD 52,000 - 58,000; Full time

Job summary

Centro Inc. in Davenport, IA is seeking a Customer Service Representative & Production Scheduler to balance customer needs with production capacity and material availability. You will be the main contact for orders, coordinate schedules, and support on-time delivery across multiple customers and products.

The role requires strong organizational and communication skills, 3+ years in related manufacturing roles, and a proactive approach to capacity planning and continuous improvement.

Qualifications

• Associate degree in Business or related field or equivalent combination of education and experience.
• Minimum 3 years in manufacturing production scheduling, customer service, inventory management, or related field.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent problem-solving and customer relationship skills.

Responsibilities

• Serve as the primary customer contact regarding orders, delivery schedules, product changes, and inquiries.
• Build strong customer relationships through timely, professional communication.
• Develop and maintain production schedules to support demand and operational efficiency.
• Coordinate with manufacturing, materials, and leadership regarding schedule changes and priorities.
• Monitor future production requirements and support capacity planning.
• Generate reports related to production schedules and customer activity.
• Support continuous improvement initiatives and customer satisfaction goals.

Skills

Organizational skills

Analytical skills

Communication skills

Multitasking

Problem-solving

Customer relationship

Education

Associate degree in Business or related field

Bachelor's degree in Business / Supply Chain / Operations / Communications (preferred)

APICS/ASCM certification (preferred)

Tools

ERP/MRP systems

Job description

Centro Inc. in Davenport, IA is seeking a Customer Service Representative & Production Scheduler to balance customer needs with production capacity and material availability. You will be the main contact for orders, coordinate schedules, and support on-time delivery across multiple customers and products.

The role requires strong organizational and communication skills, 3+ years in related manufacturing roles, and a proactive approach to capacity planning and continuous improvement.