Manufacturing Customer Service & Order Coordinator

Vervic Inc.; Decatur (AL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Vervic Inc. in Decatur, AL is seeking a meticulous Customer Service Representative to support customer relationships, process orders, and coordinate production in a fast-paced manufacturing environment.

The successful candidate will communicate clearly, manage multiple tasks with accuracy, and serve as a liaison between customers and internal departments including sales, production, purchasing, engineering, and shipping. Prior experience in manufacturing is preferred.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of related experience in a manufacturing environment.
• Proficiency in Microsoft Excel, Word, and Windows-based applications.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Travel locally for occasional customer site visits is required.
• Must be available to work rotating Saturdays for a few hours as scheduled.

Responsibilities

• Develop and maintain positive customer relationships through proactive communication and timely follow-up.
• Receive, review, and process customer purchase orders and order releases.
• Verify purchase orders for accurate pricing, lead times, quantities, and delivery requirements.
• Prepare and send order acknowledgments to customers.
• Monitor order status and provide customers with timely production and delivery updates.
• Address customer inquiries, concerns, and order discrepancies professionally.
• Generate work orders and supporting documentation for production.
• Maintain and update production schedules, order tracking reports, and related records.
• Coordinate with sales, manufacturing, purchasing, engineering, and shipping departments to ensure timely order fulfillment.
• Expedite and track customer orders to meet delivery deadlines.
• Identify potential production delays and communicate updates.
• Assist the sales department with customer requests for quotes, bid packages, and proposals.
• Review shipment packing lists against customer purchase orders to ensure accuracy.
• Maintain accurate customer records, purchase orders, quotations, and production documentation.
• Demonstrate working knowledge of shipping documentation, including Bills of Lading (BOL).
• Follow established company quality policies, procedures, and operational guidelines.
• Maintain a high level of accuracy and attention to detail in all documentation and transactions.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Windows-based applications

Shipping documentation (BOL)

Job description

Vervic Inc. in Decatur, AL is seeking a meticulous Customer Service Representative to support customer relationships, process orders, and coordinate production in a fast-paced manufacturing environment.

The successful candidate will communicate clearly, manage multiple tasks with accuracy, and serve as a liaison between customers and internal departments including sales, production, purchasing, engineering, and shipping. Prior experience in manufacturing is preferred.