Manufacturing Customer Success & Order Specialist

Wolverine Tube, Inc.; Decatur (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Wolverine Industries in Decatur, Alabama is seeking a Manufacturing Customer Service Representative to manage assigned customer accounts and coordinate the complete order process from receipt to shipment. As the primary liaison, you will collaborate with Sales, Production Planning, Quality, Shipping, and Accounting to ensure accurate information and timely service.

You will handle high volumes of calls and emails, analyze customer needs, maintain records, and support the Customer Service Manager

Qualifications

• 3–5 years in customer service, order entry, or account management.
• Strong written and verbal communication.
• Proficient with Microsoft Office and computers.
• Ability to manage multiple accounts and priorities.
• Professional communication with customers and internal teams.

Responsibilities

• Manage assigned customer accounts and order process from receipt to shipment.
• Resolve product or service issues and follow up on resolution.
• Analyze customer needs and provide accurate information.
• Collaborate with Sales, Production Planning, Quality, Shipping, and Accounting.
• Maintain accurate records of customer interactions and orders.
• Handle high volume calls and emails.
• Support Customer Service Manager to ensure quality service.
• Address customer complaints via multiple channels.

Skills

Customer service

Account management

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Wolverine Industries in Decatur, Alabama is seeking a Manufacturing Customer Service Representative to manage assigned customer accounts and coordinate the complete order process from receipt to shipment. As the primary liaison, you will collaborate with Sales, Production Planning, Quality, Shipping, and Accounting to ensure accurate information and timely service.

You will handle high volumes of calls and emails, analyze customer needs, maintain records, and support the Customer Service Manager