Manufacturing Customer Care Specialist

Magic-Tilt-Trailers-Inc; Clearwater (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Magic-Tilt-Trailers-Inc. seeks a Customer Care Representative to deliver excellent service in a fast-paced manufacturing setting. The role involves handling calls, emails, and online inquiries, processing orders, and supporting inside sales and production teams.

The ideal candidate has 2–4 years of customer service experience in manufacturing, with proficiency in Microsoft Excel and ERP systems, and a professional, team-oriented mindset.

Qualifications

• 2-4 years of customer service experience required.
• Associate degree or HS diploma with customer service experience in a manufacturing environment.

Responsibilities

• Answer all calls in a timely, friendly manner and manage emails.
• Process daily orders from phone, email, website and other online sources in the ERP system.
• Build and maintain relationships with the customer base and support inside sales and manufacturing teams.
• Credit orders as necessary and demonstrate a positive, professional attitude.

Skills

Customer service focus

Phone presence

Effective communication

Technical capabilities

Education

Associate degree / HS diploma with CS experience

Tools

Microsoft Excel

ERP experience

Job description

Magic-Tilt-Trailers-Inc. seeks a Customer Care Representative to deliver excellent service in a fast-paced manufacturing setting. The role involves handling calls, emails, and online inquiries, processing orders, and supporting inside sales and production teams.

The ideal candidate has 2–4 years of customer service experience in manufacturing, with proficiency in Microsoft Excel and ERP systems, and a professional, team-oriented mindset.