Order & Customer Care Specialist - Fast-Paced Manufacturing

Modesto, CA; Modesto (CA); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Drug Plan

Dental/Vision Insurance

Employee Incentive Plan

Flexible Spending Account

Cash Accumulation Plan-401K

Life/AD&D Insurance

Short- Term/Long-Term Disability

Vacation Plan

Paid Holidays

Employee Assistance Program

Adoption Assistance Program

Tuition Reimbursement

Maternity/Paternity Leave

Pet Insurance

Job summary

Newly Weds Foods in California is seeking a Customer Service Representative to establish and maintain profitable relationships with customers. The CSR will ensure satisfaction by taking full ownership of each order and meeting all requirements.

This salary-eligible, non-exempt role operates Monday through Friday, 8 a.m. to 4:30 p.m., with benefits and overtime eligibility. The position emphasizes service excellence and accurate data handling across departments.

Qualifications

• 2+ years as a customer service representative in a manufacturing environment.
• Impeccable phone manners.
• Superior computer skills (AS400, Excel, Word).
• Strong written and oral communication skills.

Responsibilities

• Effectively receives, processes, and monitors customer orders from inception to delivery while coordinating with production, shipping, purchasing, R&D, transportation, and sales departments.
• Performs order entry, cancellations, modifications, product specifications, and other requirements.
• Uses conflict resolution skills to respond to customer inquiries and concerns and resolves issues promptly.
• Ensures customer data and orders are accurate and updated in the database.

Skills

Communication

Analytical thinking

Time management

Project management

Organizational skills

Conflict resolution

Tools

AS400

Excel

Word

Job description

Newly Weds Foods in California is seeking a Customer Service Representative to establish and maintain profitable relationships with customers. The CSR will ensure satisfaction by taking full ownership of each order and meeting all requirements.

This salary-eligible, non-exempt role operates Monday through Friday, 8 a.m. to 4:30 p.m., with benefits and overtime eligibility. The position emphasizes service excellence and accurate data handling across departments.