Manufacturing Account Manager: Customer Success Onsite

Talent Edge Recruiting; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health insurance (med/dn

Dental and vision coverage

Employer-funded HRA

Company-paid life insurance and AD&D

Short-term disability and optional LTD

Telehealth and virtual care

Career advancement opportunities

Job summary

Talent Edge Recruiting partners with a family-owned manufacturing company to identify an Account Manager who serves as the primary contact for customers and coordinates with manufacturing teams to ensure orders are executed accurately and on time.

The ideal candidate has 2+ years in account management within manufacturing or production, with strong customer service and cross-department collaboration skills. This is an onsite role requiring about 10% travel.

Qualifications

• Minimum of 2 years of experience in account management, customer account support, inside sales, sales coordination, or a similar customer-facing role.
• Previous experience within a manufacturing, industrial, or production-based environment is required.
• Proven ability to manage customer relationships and respond to inquiries throughout the lifecycle.

Responsibilities

• Serve as a trusted point of contact for an assigned portfolio of customers, providing consistent communication and exceptional service.
• Build and maintain strong customer relationships by understanding business needs, anticipating challenges, and delivering timely solutions.
• Manage daily account activity, including customer inquiries, order updates, service requests, and ongoing account support.
• Take ownership of customer concerns, coordinating with the appropriate teams to ensure timely and effective resolutions.
• Identify opportunities to strengthen customer partnerships and support long-term account growth.
• Partner with internal manufacturing, operations, and administrative teams to support customer requirements and order fulfillment.
• Coordinate customer requests with internal production capabilities, scheduling priorities, and timelines.
• Track order activity, communicate updates, and address potential delays or service challenges.
• Bridge communication between customers and internal teams to ensure expectations and commitments are met.
• Develop knowledge of company products and processes to provide informed support.
• Maintain accurate account records and customer communications in internal systems.
• Monitor account activity and feedback to identify changing needs and opportunities to improve service.
• Support internal initiatives focused on customer satisfaction, operational efficiency, and account retention.
• Participate in customer meetings and occasional onsite visits, with approximately 10% travel required.

Skills

Account management

Customer service

Manufacturing industry knowledge

Tools

Excel

Word

Outlook

Job description

Talent Edge Recruiting partners with a family-owned manufacturing company to identify an Account Manager who serves as the primary contact for customers and coordinates with manufacturing teams to ensure orders are executed accurately and on time.

The ideal candidate has 2+ years in account management within manufacturing or production, with strong customer service and cross-department collaboration skills. This is an onsite role requiring about 10% travel.