The Sales Account Manager is responsible for managing and growing relationships with existing customers while identifying new business opportunities for the company. This position serves as a primary point of contact for assigned customers and works closely with internal teams including Engineering, Operations, Manufacturing, Quality, Supply Chain, and Customer Service to ensure customer requirements are met.
The ideal candidate will have a strong understanding of manufacturing environments, excellent relationship-building skills, and the ability to understand customer needs and translate them into profitable business opportunities.
Requirements of the Sales Account Manager
- Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field preferred.
- 3+ years of sales, account management, business development, or customer-facing experience in a manufacturing or industrial environment.
- Strong understanding of manufacturing processes, products, and customer requirements.
- Proven ability to develop and maintain long-term customer relationships.
- Strong negotiation, communication, presentation, and interpersonal skills.
- Ability to read and understand technical information, drawings, specifications, and quotations is preferred.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple customers and priorities simultaneously.
- Proficiency with Microsoft Office and CRM systems.
- Ability and willingness to travel as required.
- Experience selling manufactured products, engineered components, assemblies, or industrial products.
- Experience working with OEMs, Tier 1 suppliers, distributors, or industrial customers.
- Experience with RFQs, quoting, pricing, forecasting, and contract negotiations.
- Familiarity with ERP and CRM systems.
- Technical or engineering background is a plus.
Benefits of the Sales Account Manager
- Full time
- Paid time off
- Medical / Dental / Vision
- 401k
Responsibilities of the Sales Account Manager
- Manage and develop relationships with existing customers to maintain and grow sales.
- Identify, pursue, and develop new business opportunities within assigned markets and accounts.
- Serve as the primary point of contact for customers and maintain strong, professional relationships.
- Understand customer requirements, production needs, timelines, and business objectives.
- Prepare and present quotations, proposals, pricing, and other sales-related materials.
- Work with Engineering and Manufacturing teams to develop solutions that meet customer requirements.
- Coordinate customer RFQs, new product launches, engineering changes, and production requirements.
- Monitor customer forecasts, orders, demand changes, and overall account activity.
- Negotiate pricing, contracts, delivery schedules, and other commercial terms as appropriate.
- Track sales performance, margins, forecasts, and account profitability.
- Develop and maintain accurate sales forecasts and provide regular updates to management.
- Monitor market trends, competitive activity, and customer developments to identify potential opportunities and risks.
- Address customer concerns and coordinate internal resources to resolve issues quickly and effectively.
- Participate in customer meetings, business reviews, plant visits, trade shows, and industry events.
- Maintain accurate customer and sales information within the company's CRM system.
- Collaborate with Operations and Supply Chain to ensure customer commitments can be met.
- Support new product development and launch activities as required.
- Assist in developing and implementing account strategies designed to increase revenue and customer share.
- Travel to customer locations as needed.