Account Manager (Manufacturing) - 408048

Atrium; Bridgewater (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Atrium is seeking an Account Manager (Manufacturing) to oversee a key portfolio of industrial customers across North America. You will coordinate with Engineering, Production, and Logistics to meet production timelines and grow revenue.

The role requires 3+ years in B2B manufacturing/industrial account management, strong communication and negotiation skills, and the ability to travel up to 20%. A Bachelor’s degree in a related field is preferred.

Qualifications

• 3+ years of B2B account management or sales in manufacturing/industrial sectors.
• Strong understanding of manufacturing processes, lead times and supply chain considerations.
• Proven ability to manage multiple accounts in a fast-paced environment.
• Excellent communication, negotiation and relationship-building skills.
• Analytical skills to interpret sales and operational data.
• Proficiency with CRM systems (Salesforce, HubSpot) and MS Office.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve as the primary contact for assigned accounts to ensure satisfaction and retention.
• Develop understanding of customer requirements, applications, and production schedules to anticipate needs.
• Prepare quotes, proposals, and pricing with Sales Leadership and Finance.
• Collaborate with Engineering, Production, Quality, and Logistics to ensure timely order fulfillment.
• Monitor order status, lead times, and inventory levels, and communicate updates to customers.
• Analyze sales data and account performance to identify growth opportunities and risks.
• Conduct regular business reviews with key accounts to discuss performance and new opportunities.
• Support new product introductions and customer onboarding.
• Maintain accurate CRM records of contacts, activities, opportunities and forecasts.
• Participate in trade shows, customer visits, and on-site meetings as needed.
• Assist in resolving customer complaints and quality issues with Quality and Operations teams.

Skills

Account management

B2B sales

Customer relationship

Negotiation

Communication

Analytical thinking

Travel up to 20%

Education

Bachelor's degree in Business or related field

Equivalent combination of education and experience

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Client Overview

Our client is a mid-size, growth-oriented manufacturer specializing in high-quality products for industrial and commercial customers across North America. With a strong focus on precision, reliability, and customer service, they partner with OEMs and distributors in industries such as automotive, aerospace, consumer goods, and industrial equipment. Their culture values collaboration, continuous improvement, and long-term customer relationships. They are currently looking to add an Account Manager (Manufacturing) to their team.

Salary/Hourly Rate

$60k - $70k plus performance-based incentives/commission

Position Overview

The Account Manager (Manufacturing) will be responsible for managing and growing a portfolio of key manufacturing customers. This role focuses on strengthening customer relationships, understanding technical and operational needs, coordinating with internal teams (Engineering, Production, Logistics), and driving revenue growth. The ideal candidate has B2B account management experience in a manufacturing or industrial environment and is comfortable working with technical products and production timelines.

Responsibilities Of The Account Manager (Manufacturing)

• Serve as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.


• Develop a deep understanding of customer requirements, applications, and production schedules to anticipate needs and identify opportunities.


• Prepare quotes, proposals, and pricing in coordination with Sales Leadership and Finance.


• Collaborate with internal teams (Engineering, Production, Quality and Logistics) to ensure timely order fulfillment and resolve issues.


• Monitor order status, lead times, and inventory levels; proactively communicate updates to customers.


• Analyze sales data and account performance to identify growth opportunities and risks.


• Conduct regular business reviews with key accounts to discuss performance, forecasts, and new opportunities.


• Support new product introductions and customer onboarding activities.


• Maintain accurate CRM records, including contacts, activities, opportunities and forecasts.


• Participate in trade shows, customer visits and on-site meetings as needed.


• Assist in resolving customer complaints and quality issues in partnership with the Quality and Operations teams.

Required Experience/Skills For The Account Manager (Manufacturing)

• 3+ years of B2B account management, customer service or sales experience, preferably in manufacturing, industrial or related sectors.


• Strong understanding of manufacturing processes, lead times and supply chain considerations.


• Proven ability to manage multiple accounts and projects in a fast-paced environment.


• Excellent communication, negotiation and relationship-building skills.


• Strong analytical skills with the ability to interpret sales and operational data.


• Proficiency with CRM systems (e.g. Salesforce, HubSpot) and Microsoft Office (Excel, Word, PowerPoint).


• High attention to detail and strong organizational skills.


• Ability to travel to customer sites and company locations as needed (up to 20%).

Preferred Experience/Skills For The Account Manager (Manufacturing)

• Experience with OEM, distributor or industrial accounts.


• Familiarity with reading technical drawings, specifications or bills of materials (BOMs).


• Experience working with ERP systems (e.g. SAP, Oracle, Epicor).


• Prior involvement in continuous improvement or lean manufacturing initiatives.

Education Requirements

• Bachelor’s degree in Business, Marketing, Industrial Engineering, Supply Chain or a related field is preferred.


• Equivalent combination of education and relevant experience will be considered.

Benefits

• Competitive base salary plus performance-based incentives/commission.


• Medical, dental and vision insurance.


• Company-paid life and disability insurance.


• 401(K) with company match.


• Paid time off and company holidays.


• Professional development and training opportunities.


• Stable, growth-oriented work environment with opportunities for career advancement.