Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)

360 IT Professionals; Waco (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A technology services firm is seeking multiple Call Center Representatives in Waco, TX. The role involves making outbound sales calls and ensuring customer satisfaction through multiple channels. Previous call center experience is required, and local candidates are preferred for in-person interviews. The position focuses on generating additional sales and providing excellent service to clients. This is a great opportunity to join a dynamic team in a thriving environment.

Qualifications

• Experience working as a call center specialist in the past.
• Ability to engage positively with customers across multiple channels.

Responsibilities

• Make outbound sales calls using sales lead generator.
• Follow up with current customers for additional sales.
• Ensure customers receive the best service possible.
• Guide customers through product choices and options.
• Handle complaints or technical questions from customers.

Skills

Outbound sales experience

Customer service skills

Communication skills

Job description

Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)

• Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

We are looking to fill multiple positions for call center representatives in Waco TX.

• Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
• Follows up with current customers for additional sales.
• Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customer service environment.
• Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.
• Work is transnational and highly service orientated with a relatively short sales cycle.
• Representatives are typically expected to make suggestions to customer on other products and/or services.
• Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
• All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services.

Person should have experience working as a call center specialist in the past as well.

Local candidate's are acceptable since in person interview is required for this position.