Manhattan Beach 911 Call Taker — Make a Difference

Public Safety Dispatch Network; Manhattan Beach (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Manhattan Beach is seeking 911 Call Takers to handle emergency and nonemergency calls with accuracy and composure. You will verify locations, gather caller information, and follow structured questioning to determine urgency, then document data in dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required; some vacancies may accept without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Manhattan Beach is seeking 911 Call Takers to handle emergency and nonemergency calls with accuracy and composure. You will verify locations, gather caller information, and follow structured questioning to determine urgency, then document data in dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication.