Mandarin-Speaking Technical Support — Onsite (Flushing)

Universal Processing LLC; New York (NY); On-site; USD 40,176 - 44,640; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Generous PTO

401k

On-the-job training

Job summary

Universal Processing LLC is seeking a Technical Support - Bilingual in Chinese to work onsite in Flushing, NY. This critical role supports clients, troubleshooting systems and assisting with software and hardware configuration.

The ideal candidate will be bilingual in Mandarin and have a technical background. Benefits include medical coverage, PTO, and opportunities for performance-based salary increases.

Qualifications

• Must be authorized to work in the US at the time of hire.
• Bilingual proficiency in Mandarin is required.
• Strong communication skills, critical thinking, detail-oriented.

Responsibilities

• Prepare, install, and configure software & hardware for deployment.
• Onboard and train new users for newly deployed software and hardware.
• Perform remote troubleshooting over the phone.

Skills

Bilingual proficiency in Mandarin

Communication skills

Critical thinking

Detail-oriented

Analytical abilities

Proficient with Excel and Word

Education

Bachelor’s degree in Computer Science or related field

Job description

Universal Processing LLC is seeking a Technical Support - Bilingual in Chinese to work onsite in Flushing, NY. This critical role supports clients, troubleshooting systems and assisting with software and hardware configuration.

The ideal candidate will be bilingual in Mandarin and have a technical background. Benefits include medical coverage, PTO, and opportunities for performance-based salary increases.