Mandarin-Speaking Tech Support Engineer (Remote, Off-Grid)

USA Tech Recruit; Indiana (PA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote based role

Opportunity for occasional travel

Job summary

A renewable energy firm is seeking a Mandarin Speaking Technical Support Engineer. The role provides technical assistance for off grid products, requiring fluency in Mandarin and English, as well as a strong background in solar energy systems. This remote position involves traveling to customer sites as needed. Candidates should have proven hands-on experience and the ability to work independently. The job emphasizes collaboration with internal teams and effective diagnostics of technical issues to ensure client satisfaction.

Qualifications

• Proven hands-on experience with off grid power products or solar systems.
• Experience in field support or application engineering roles.
• Willingness to travel occasionally for client requirements.

Responsibilities

• Provide technical support for off grid power products.
• Support customers via various channels in Mandarin and English.
• Diagnose system issues and propose effective solutions.
• Collaborate with teams to resolve complex technical issues.
• Travel to customer sites for on-site support or training.

Skills

Fluent in Mandarin Chinese

Fluent in English

Technical support experience

Strong understanding of solar energy systems

Ability to work independently

Education

Technical background in electrical engineering or renewable energy

Job description

A renewable energy firm is seeking a Mandarin Speaking Technical Support Engineer. The role provides technical assistance for off grid products, requiring fluency in Mandarin and English, as well as a strong background in solar energy systems. This remote position involves traveling to customer sites as needed. Candidates should have proven hands-on experience and the ability to work independently. The job emphasizes collaboration with internal teams and effective diagnostics of technical issues to ensure client satisfaction.