Technical Support Engineer (Mandarin Speaking)

USA Tech Recruit; Indiana (PA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote based role

Opportunity for occasional travel

Job summary

A renewable energy firm is seeking a Mandarin Speaking Technical Support Engineer. The role provides technical assistance for off grid products, requiring fluency in Mandarin and English, as well as a strong background in solar energy systems. This remote position involves traveling to customer sites as needed. Candidates should have proven hands-on experience and the ability to work independently. The job emphasizes collaboration with internal teams and effective diagnostics of technical issues to ensure client satisfaction.

Qualifications

• Proven hands-on experience with off grid power products or solar systems.
• Experience in field support or application engineering roles.
• Willingness to travel occasionally for client requirements.

Responsibilities

• Provide technical support for off grid power products.
• Support customers via various channels in Mandarin and English.
• Diagnose system issues and propose effective solutions.
• Collaborate with teams to resolve complex technical issues.
• Travel to customer sites for on-site support or training.

Skills

Fluent in Mandarin Chinese

Fluent in English

Technical support experience

Strong understanding of solar energy systems

Ability to work independently

Education

Technical background in electrical engineering or renewable energy

Job description

Technical Support Engineer (Mandarin Speaking)

Location: Elkhart, Indiana, USA (remote with occasional travel required depending on client needs)

Employment Type: Full time

About the Role

Our client is a global renewable energy company specialising in off grid power solutions. They are looking for a Mandarin speaking Technical Support Engineer to support their off grid product portfolio. The role is remote based, with Elkhart, Indiana as the location reference, and occasional travel to customer or partner sites as required.

Key Responsibilities

• Provide technical support for off grid power products including inverters, batteries, charge controllers, and complete off grid systems
• Support customers and partners via phone, email, and online channels in both Mandarin and English
• Diagnose system issues, identify root causes, and propose effective technical solutions
• Support installation troubleshooting and system configuration for off grid applications
• Collaborate with internal engineering, product, and sales teams to resolve complex technical issues
• Travel to customer or partner sites when required for on site technical support or training
• Document technical cases, solutions, and best practices clearly and accurately

Required Qualifications

• Fluent in Mandarin Chinese and English
• Must have full right to work in the United States. No visa sponsorship available
• Proven hands on experience with off grid power products or off grid solar systems
• Strong understanding of solar energy systems, energy storage, and power electronics
• Experience in technical support, field support, or application engineering roles
• Ability to work independently in a remote working environment
• Willingness to travel occasionally based on client requirements

Preferred Qualifications

• Technical background in electrical engineering, renewable energy, or a related field
• Experience supporting off grid residential or commercial systems
• Experience working with North American customers
• Familiarity with lithium battery and energy storage solutions

What Our Client Offers

• Remote based role within the United States
• Location reference: Elkhart, Indiana, USA