Mandarin-Speaking Transformer Dispatch Coordinator

Sungrow; Houston (TX); Hybrid; USD 70,000 - 97,000; Full time

Benefits offered by this job

Competitive benefits package

Employee growth opportunities

Work location flexibility

Job summary

Sungrow is seeking a Transformer Technical Coordinator in Houston, Texas. This hybrid contractor role requires fluency in Mandarin and 5+ years in a technical customer service position, coordinating vendor dispatch and managing technical services in the renewable energy sector.

The ideal candidate will demonstrate strong problem-solving skills and a service-oriented mindset while efficiently managing multiple vendor interactions and support processes. A bachelor's degree or equivalent experience is required.

Qualifications

• Bachelor’s or technical degree, or equivalent experience.
• 5+ years in a technical-oriented customer service role or 3+ years in a technical field.
• Conversational level in Mandarin required.

Responsibilities

• Oversee vendor dispatch and coordination for onsite services.
• Manage spare parts procurement and maintain detailed records.
• Optimize vendor schedules to improve efficiency.

Skills

Mandarin (conversational)

Analytical skills

Vendor coordination

Troubleshooting

SAP and CRM Familiarity

Microsoft Office Suite

Service-oriented mindset

Education

Bachelor’s or technical degree or equivalent experience

5+ years in technical-oriented customer service or 3+ years in a technical field

Tools

SAP

CRM

Service management software

Job description

Sungrow is seeking a Transformer Technical Coordinator in Houston, Texas. This hybrid contractor role requires fluency in Mandarin and 5+ years in a technical customer service position, coordinating vendor dispatch and managing technical services in the renewable energy sector.

The ideal candidate will demonstrate strong problem-solving skills and a service-oriented mindset while efficiently managing multiple vendor interactions and support processes. A bachelor's degree or equivalent experience is required.