Mandarin-Speaking Tech Associate – POS & Installations

Chowbus; Orlando (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Short-Term Disability (STD) paid by us

Life Insurance paid by us

AD&D Insurance paid by us

Company holidays

Birthday off

Flexible PTO

Employee Assistance Program

Job summary

Chowbus is seeking a Technical Associate to install restaurant technology and provide post-sales support in Orlando, FL. The role interfaces with both restaurants and customers to optimize Chowbus services in local markets.

You will configure menus, verify networks, install hardware, and train staff on Chowbus products while collaborating with product and engineering teams to drive local product adoption.

Qualifications

• Must be bilingual in English and Mandarin.
• Customer facing experience is required.
• 1+ years in software operations and hardware installation is highly preferred.
• Startup experience is preferred.
• Bachelor’s degree in a related field is preferred.

Responsibilities

• Collaborate with the menu team to set up and configure restaurant menus before installation and assist with post-installation requests.
• Ensure network setup and verification are completed prior to hardware installation.
• Install, configure, and train on Chowbus products, including terminals, kiosks, handhelds, printers, and other peripherals.
• Standby on-site for a designated period after installation to monitor POS performance and address issues.
• Independently order steps during implementation based on restaurant needs and menu design options.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products locally.

Skills

Bilingual English/Mandarin

Customer-facing experience

Software operations

Hardware installation

Startup experience

Education

Bachelor’s degree preferred

Tools

POS terminals

Networking devices

Printers

Job description

Chowbus is seeking a Technical Associate to install restaurant technology and provide post-sales support in Orlando, FL. The role interfaces with both restaurants and customers to optimize Chowbus services in local markets.

You will configure menus, verify networks, install hardware, and train staff on Chowbus products while collaborating with product and engineering teams to drive local product adoption.