Mandarin-Speaking Student Experience Specialist (Remote)

Jobgether SRL; Spain (TX); On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote

40-hour work week

Job summary

Lever, Inc. partners with a school to recruit a Student Experience Associate for Mandarin-speaking students in Spain. You will provide personalized guidance throughout the academic journey and act as a trusted contact for families.

This full-time, remote role requires empathy, strong organization, and collaboration with academic, product, admissions, and sales teams. Work hours align with China Standard Time, Tuesday–Saturday.

Qualifications

• Fluent Mandarin and English with professional communication.
• Strong empathy and a customer-service mindset.
• Ability to work independently in a remote environment.

Responsibilities

• Provide high-quality, personalized support to Mandarin-speaking students and parents.
• Respond promptly and effectively to student questions, offering solutions aligned to goals and barriers.
• Maintain relationships with students and parents through regular check-ins and proactive communication.
• Serve as primary contact via WhatsApp, email, and Zoom.
• Manage administrative processes including subject changes, withdrawals, and re-enrolments.
• Maintain accurate information across administrative and educational systems.

Skills

Mandarin

English

Communication

Interpersonal skills

Organizational skills

Problem-solving

Tools

Zoom

WhatsApp

Email systems

Job description

Lever, Inc. partners with a school to recruit a Student Experience Associate for Mandarin-speaking students in Spain. You will provide personalized guidance throughout the academic journey and act as a trusted contact for families.

This full-time, remote role requires empathy, strong organization, and collaboration with academic, product, admissions, and sales teams. Work hours align with China Standard Time, Tuesday–Saturday.