Mandarin-Speaking Student Experience Specialist

Crimson Global Academy; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Crimson Global Academy seeks a Mandarin-speaking Student Experience Associate to support CGA students and families worldwide. You will deliver high-quality service, manage communications across WeChat, WhatsApp, Email and Zoom, and handle administrative tasks such as changes, withdrawals, and re-enrollments.

You will localize onboarding for the Mandarin market, collaborate with academic, product, and sales teams, and help build scalable student support processes while maintaining strong

Qualifications

• Fluent in English and Mandarin.
• Ability to support students and families effectively.
• Experience in coordinating administrative tasks in an education context.
• Strong communication across multiple channels.
• Adaptable to feedback and working with cross-functional teams.

Responsibilities

• Provide high-quality support to CGA students and parents.
• Communicate via WeChat, WhatsApp, Email, and Zoom.
• Handle administrative tasks like subject changes, withdrawals and re-enrollments.
• Localise onboarding processes for Mandarin-speaking families.
• Collaborate with academic, product and sales teams to improve student experience.

Skills

Bilingual English-Mandarin

Student support

Communication

Problem solving

Time management

Relationship building

Tools

WeChat

WhatsApp

Email

Zoom

Job description

Crimson Global Academy seeks a Mandarin-speaking Student Experience Associate to support CGA students and families worldwide. You will deliver high-quality service, manage communications across WeChat, WhatsApp, Email and Zoom, and handle administrative tasks such as changes, withdrawals, and re-enrollments.

You will localize onboarding for the Mandarin market, collaborate with academic, product, and sales teams, and help build scalable student support processes while maintaining strong