Mandarin-Speaking SDR for Global Education (Remote)

Crimson Education; Washington (Washington County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work environment

Training budget

Psychologist on staff

Global presence with offices or remote

Job summary

Crimson Education in the United States is seeking a Mandarin-speaking client relations specialist to join the North America team. You will act as the first point of contact for prospective Chinese clients, guiding them through Crimson programs and ensuring a smooth customer journey across channels.

You will monitor marketing leads, qualify inquiries by phone, update Salesforce records, schedule follow-ups with Academic Advisors, and collaborate on outreach events.

Qualifications

• Mandarin fluency is required.
• English proficiency in spoken and written form is required.
• Strong communication and organizational skills are essential.
• Experience using Salesforce or similar CRM is preferred.
• Experience in education or professional services is advantageous.

Responsibilities

• Monitor leads and enrollments from marketing across channels with reporting.
• Make calls and respond to inquiries to qualify leads and ensure accurate data entry in Salesforce.
• Maintain positive customer interactions and a professional first impression.
• Update leads and track their movements through the sales pipeline in Salesforce.
• Schedule meetings for leads with Crimson’s Academic Advisor.
• Improve sales techniques and processes; support outreach tactics (expos, seminars, webinars, school talks).
• Manage sales targets and KPIs independently and with the team.

Skills

Mandarin fluency

English proficiency

Communication skills

Organization

CRM (Salesforce)

Customer service

Education sector experience

Marketing platforms familiarity

Tools

Salesforce

Job description

Crimson Education in the United States is seeking a Mandarin-speaking client relations specialist to join the North America team. You will act as the first point of contact for prospective Chinese clients, guiding them through Crimson programs and ensuring a smooth customer journey across channels.

You will monitor marketing leads, qualify inquiries by phone, update Salesforce records, schedule follow-ups with Academic Advisors, and collaborate on outreach events.