Patient Scheduling Specialist — Impact Care & Growth

USA Vein Clinics, Vascular, Fibroid and Oncology Centers; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group is seeking a Patient Scheduling Coordinator in Northbrook, IL to connect patients with essential care. You will handle inbound/outbound calls, schedule appointments, and maintain positive engagement in a fast-paced, target-driven setting.

No medical experience? Training is provided to ensure confidence in assisting patients effectively. The role offers full-time hours and a competitive compensation package based on experience.

Qualifications

• Minimum 1+ years of call center experience in customer service or retention.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients and guide to a solution.
• Must follow scripts and decision trees.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry preferred.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Resolve patient concerns efficiently while maintaining high service.
• Accurately enter patient information and schedule appointments.
• Work with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Perform additional duties as required.

Skills

Customer service

Communication

Data entry

Organizational skills

Empathy

Follow-up

Verbal communication

Written communication

Tools

MS Word

MS Excel

CRM software

Job description

USA Clinics Group is seeking a Patient Scheduling Coordinator in Northbrook, IL to connect patients with essential care. You will handle inbound/outbound calls, schedule appointments, and maintain positive engagement in a fast-paced, target-driven setting.

No medical experience? Training is provided to ensure confidence in assisting patients effectively. The role offers full-time hours and a competitive compensation package based on experience.