Patient Scheduling Specialist — Growth, Benefits & Impact

USA Clinics Group; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group is seeking a Patient Scheduling Coordinator in Northbrook, IL. This role focuses on connecting patients with essential care, scheduling appointments, and maintaining high service standards in a fast-paced, target-driven setting.

No medical experience is required; comprehensive training is provided to ensure confidence in assisting patients and guiding them to solutions. Join a growing, patient-centered organization with a strong support team.

Qualifications

• Minimum 1+ years of call center experience in customer service or retention.
• Exceptional verbal and written communication skills.
• Strong organization and data entry abilities.
• Experience in the medical industry preferred.
• Ability to follow scripts and adhere to compliance protocols.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts and decision trees as required.

Skills

Customer service

Call center

Retention

Communication skills

Data entry

Tools

Word

Excel

Call center software

Job description

USA Clinics Group is seeking a Patient Scheduling Coordinator in Northbrook, IL. This role focuses on connecting patients with essential care, scheduling appointments, and maintaining high service standards in a fast-paced, target-driven setting.

No medical experience is required; comprehensive training is provided to ensure confidence in assisting patients and guiding them to solutions. Join a growing, patient-centered organization with a strong support team.