Remote Mandarin-Speaking Customer Success Specialist

Think Academy International; San Jose (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Job summary

Think Academy International is hiring a Customer Success Specialist in San Jose, CA. The role focuses on guiding families through the student learning journey, resolving inquiries, and coordinating academic support with teaching and operations teams.

Qualified candidates will have a Bachelor's degree, fluent Mandarin, and strong communication skills. Evening hours apply; Sundays may be remote. Competitive hourly pay plus performance-based commissions.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin; reading English at CET-4 level or equivalent preferred.
• Willing to work long-term evening shifts in a remote environment.
• Own a personal computer and reliable internet connection.
• Prior experience in customer service or educational administration preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving and interpersonal skills.
• Customer-focused, detail-oriented and patient with inquiries.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Skills

Mandarin fluency

English reading (CET-4)

Customer service experience

Strong communication

Problem solving

Interpersonal skills

Detail-oriented

Patience

Customer-focused

Education

Bachelor's degree or above

Job description

Think Academy International is hiring a Customer Success Specialist in San Jose, CA. The role focuses on guiding families through the student learning journey, resolving inquiries, and coordinating academic support with teaching and operations teams.

Qualified candidates will have a Bachelor's degree, fluent Mandarin, and strong communication skills. Evening hours apply; Sundays may be remote. Competitive hourly pay plus performance-based commissions.