Onsite Mandarin Customer Success Specialist (EdTech)

Think Academy US; United States; Remote; USD 34,000 - 39,000; Full time

Job summary

Think Academy US is seeking a Customer Service Representative (Mandarin Required) to support families of enrolled students. This onsite, full-time contractor role offers $25-$28/hour plus performance-based commission, with annual target of $50K-$74K.

The ideal candidate is fluent in Mandarin, can read English at an intermediate level, and is comfortable evening shifts in a remote-friendly environment. You will handle inquiries, schedule classes, resolve issues, and collaborate with teaching and

Qualifications

• Bachelor’s degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Responsibilities

• Provide ongoing customer support to enrolled students and parents across channels.
• Serve as a trusted point of contact for families and deliver professional guidance.
• Monitor student progress and assist with scheduling and class changes.
• Handle feedback, investigate issues, and maintain relationships with families.
• Document interactions and collaborate with teaching and operations teams to improve processes.

Skills

Mandarin fluency

Communication skills

Customer service

Education

Bachelor's degree or above

Job description

Think Academy US is seeking a Customer Service Representative (Mandarin Required) to support families of enrolled students. This onsite, full-time contractor role offers $25-$28/hour plus performance-based commission, with annual target of $50K-$74K.

The ideal candidate is fluent in Mandarin, can read English at an intermediate level, and is comfortable evening shifts in a remote-friendly environment. You will handle inquiries, schedule classes, resolve issues, and collaborate with teaching and