Mandarin-Speaking Customer Success Partner (Cloud/Edge)

Zenlayer Inc; Diamond Bar (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Zenlayer Inc. is seeking a Customer Success Partner to act as a key partner to high-profile accounts, maintaining strong relationships and delivering projects that maximize the customer experience.

Ideal candidates have cloud computing experience, great communication skills, and fluency in Mandarin Chinese. You will work with regional teams to ensure successful service delivery and ongoing customer satisfaction.

Qualifications

• Experience in cloud computing, telecommunications or related industries.
• Experience in managing customer success programs, customer retention and upselling strategies.
• Strong interpersonal and communication skills with a proactive, customer-focused mindset.

Responsibilities

• Serve as the primary regional point of contact for strategic customers and maintain relationships.
• Partner with customers and internal teams to deliver services, projects and operational initiatives.
• Advocate for customers by identifying challenges, coordinating resources and driving timely resolutions.
• Facilitate alignment between customers' local teams, headquarters and global organization.
• Monitor satisfaction, collect feedback and identify opportunities to improve service quality.
• Collaborate with global account teams to support long-term customer growth and retention.

Skills

Cloud computing

Customer success programs

Interpersonal communication

Problem solving

Mandarin Chinese

Job description

Zenlayer Inc. is seeking a Customer Success Partner to act as a key partner to high-profile accounts, maintaining strong relationships and delivering projects that maximize the customer experience.

Ideal candidates have cloud computing experience, great communication skills, and fluency in Mandarin Chinese. You will work with regional teams to ensure successful service delivery and ongoing customer satisfaction.