Strategic Customer Success & Growth Manager

Zl Technologies Inc; Milpitas (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

ZL Tech in Milpitas, CA is seeking a Customer Success Account Manager to serve as a trusted advisor for enterprise customers, translating product value into measurable outcomes, driving adoption, and supporting renewals and expansions while aligning with the sales team.

You will onboard new customers, conduct regular health reviews, identify success metrics, and collaborate with product and support teams to advocate for customer needs and influence the roadmap.

Qualifications

• Experience in customer success, account management, or similar role.
• Strong relationship-building and communication skills.
• Ability to coordinate across sales, product, and support teams.

Responsibilities

• Help clients maximize value by improving performance and adoption, driving renewal rates.
• Generate trust with multiple levels within assigned customers.
• Coordinate with sales to identify and drive expansion and renewals.
• Build relationships with customer champions and executive sponsors.
• Support onboarding and conduct regular customer success reviews.
• Capture feedback to inform product improvements and roadmap.

Job description

ZL Tech in Milpitas, CA is seeking a Customer Success Account Manager to serve as a trusted advisor for enterprise customers, translating product value into measurable outcomes, driving adoption, and supporting renewals and expansions while aligning with the sales team.

You will onboard new customers, conduct regular health reviews, identify success metrics, and collaborate with product and support teams to advocate for customer needs and influence the roadmap.