Customer Success Partner (Mandarin Bilingual)

Zenlayer; Diamond Bar (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Zenlayer in Diamond Bar, California is seeking a Customer Success Partner to foster relationships with high-profile accounts and enhance their experience. The ideal candidate will advocate for customers, identify challenges, and facilitate solutions.

This role requires experience in cloud computing and strong communication skills to ensure positive partnerships while monitoring customer satisfaction and driving engagement.

Qualifications

• Experience in cloud computing, telecommunications, or related industries.
• Experience in managing customer success programs and upselling strategies.
• Strong interpersonal skills to maintain relationships.

Responsibilities

• Serve as the primary point of contact for strategic customers.
• Support the successful delivery of services and operational initiatives.
• Collaborate with global account teams for customer growth.

Skills

Cloud computing experience

Strong communication skills

Interpersonal skills

Critical-thinking

Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more.

Duties & Responsibilities

• Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
• Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
• Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
• Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
• Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Required Qualifications

• Experience in cloud computing, telecommunications, or related industries.
• Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement.
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

About Zenlayer

Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. We enable businesses to deploy and run applications at the edge, reducing network latency to the end user.