Customer Success Partner (Mandarin Bilingual)

Zenlayer Inc; Diamond Bar (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Zenlayer Inc. is seeking a Customer Success Partner to act as a key partner to high-profile accounts, maintaining strong relationships and delivering projects that maximize the customer experience.

Ideal candidates have cloud computing experience, great communication skills, and fluency in Mandarin Chinese. You will work with regional teams to ensure successful service delivery and ongoing customer satisfaction.

Qualifications

• Experience in cloud computing, telecommunications or related industries.
• Experience in managing customer success programs, customer retention and upselling strategies.
• Strong interpersonal and communication skills with a proactive, customer-focused mindset.

Responsibilities

• Serve as the primary regional point of contact for strategic customers and maintain relationships.
• Partner with customers and internal teams to deliver services, projects and operational initiatives.
• Advocate for customers by identifying challenges, coordinating resources and driving timely resolutions.
• Facilitate alignment between customers' local teams, headquarters and global organization.
• Monitor satisfaction, collect feedback and identify opportunities to improve service quality.
• Collaborate with global account teams to support long-term customer growth and retention.

Skills

Cloud computing

Customer success programs

Interpersonal communication

Problem solving

Mandarin Chinese

Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one!

Duties & Responsibilities:

• Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
  
• Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
  
• Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
  
• Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
  
• Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
  
• Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Required Qualifications:

• Experience in cloud computing, telecommunications, or related industries
• Experience in managing customer success programs, customer retention, and upselling strategies.
  Ability to analyze customer data and usage trends to identify areas of improvement.
  
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
  
• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
  
• Bilingual in Mandarin Chinese is a must.

About Zenlayer:

Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.