Customer Success Analyst (Mandarin Speaking)

Guarantors Technology Service Inc; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings account

Flexible spending accounts

401(k)

Generous PTO and paid holidays

Flexible working hours

Paid parental leave

Disability insurance

Job summary

The Guarantors is seeking a Customer Success Analyst (Mandarin Speaking) to help renters qualify for their dream homes as we rapidly expand across the United States. This role is ideal for a proactive problem solver who thrives in a fast paced, inclusive team.

You will manage a pipeline of deals, follow up with customers by phone and email, and collect data to fuel product improvements. Fluency in English and Mandarin, a degree or equivalent, strong analytical skills, and a team-oriented,

Qualifications

• Bachelor’s degree or equivalent experience.
• Roll up your sleeves mentality to research and learn.
• Empathy, integrity, and a sense of humor.
• Highly organized and detail-oriented.
• Customer-centric mindset.
• Team-oriented attitude.
• Strong math and analytical skills.
• Able to multitask and adapt to change.
• Fluency in English and Mandarin.

Responsibilities

• Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue.
• Communicate with customers via phone and email in a wide range of situations that require a unique approach.
• Gather data on customer communications and engagement to fuel product improvements.

Skills

Bachelor's degree

Roll up your sleeves mentality

Empathy

Integrity

Sense of humor

Organized and detail-oriented

Customer-centric mindset

Team-oriented attitude

Strong math and analytical skills

Multitasking and adaptability

English & Mandarin fluency

Education

Bachelor’s degree in a related field or equivalent experience

Tools

Zendesk

Hubspot

Slack

Zoom

Job description

We’re adding a Customer Success Analyst (Mandarin Speaking)to our team to help us guide renters in qualifying for their dream homes, as we continue to expand rapidly across the country.

What You’ll Do

• Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
• Communicate with customers via phone and email in a wide range of situations that each require a unique approach
• Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience

What You Bring

• _ Bachelor’s degree in a related field or equivalent experience _
• _ A roll up your sleeves mentality with excitement to research and learn what you don’t know _
• _ Empathy, integrity, and a sense of humor! _
• Highly organized and detail-oriented
• Customer-centric mindset
• Possess a team-oriented attitude
• Strong math and analytical skills
• Must be able to multitask and be highly adaptable to change
• Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
• Excellent written and verbal communication skills in English and Mandarin

Nice To Have

(Include any skills that would be bonuses to the position, but are not required)

• Fluency in an additional language
• Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
• _ Prior experience with _ spreadsheets, data, and technology
• Experience with communication tools such as Slack and Zoom
• Experience working in a remote environment

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

_ The base salary range is between $55,000 - $65,000 annually. _

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.