Customer Success Analyst - Remote & Data-Driven Growth

Guarantors Technology Service Inc; United States; Remote; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health savings account with employer c

Flexible spending accounts

401(k)

Generous PTO and paid holidays

Paid parental leave

Company disability coverage

Zusammenfassung

TheGuarantors is a fintech company delivering AI-driven renter underwriting to help operators qualify renters faster while mitigating risk. The Customer Success Analyst will be on the front line with renters, landlords, and brokers, providing essential support to ensure a smooth application process and a high-quality customer experience.

You’ll address inquiries, resolve issues, and build trust through empathy, clarity, and efficiency, while gathering data to continuously improve the user

Qualifikationen

• Bachelor’s degree in a related field or equivalent experience.
• Empathy, integrity, and a sense of humor in customer interactions.
• Highly organized and detail-oriented.
• Customer-centric mindset with a team-oriented attitude.
• Strong math and analytical skills for data-driven decisions.
• Ability to multitask and adapt to change during business hours.
• Excellent written and verbal English communication.

Aufgaben

• Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue.
• Communicate with customers via phone and email in a range of situations with a tailored approach.
• Gather data on customer communications and engagement to improve the user experience.

Kenntnisse

Empathy & humor

Organized & detail-oriented

Customer-centric mindset

Team-oriented attitude

Strong math & analytics

Multitasking & adaptability

Excellent written & verbal English

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Slack

Zoom

Jobbeschreibung

TheGuarantors is a fintech company delivering AI-driven renter underwriting to help operators qualify renters faster while mitigating risk. The Customer Success Analyst will be on the front line with renters, landlords, and brokers, providing essential support to ensure a smooth application process and a high-quality customer experience.

You’ll address inquiries, resolve issues, and build trust through empathy, clarity, and efficiency, while gathering data to continuously improve the user