Customer Success Analyst (Mandarin Speaking)

Theguarantors; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Savings Account

401(k)

Generous PTO and paid holidays

Paid parental leave

Disability insurance

Job summary

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. We’re adding a Customer Success Analyst (Mandarin Speaking) to guide renters in qualifying for their dream homes as we expand rapidly across the country.

You will manage a pipeline, communicate with customers in English and Mandarin, and gather data to fuel improvements in the user experience.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Empathy, integrity, and a sense of humor.
• Excellent written and verbal communication in English and Mandarin.
• Highly organized and detail-oriented.
• Strong math and analytical skills.

Responsibilities

• Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue.
• Communicate with customers via phone and email in a wide range of situations requiring a unique approach.
• Gather data on customer communications and engagement to improve the user experience.

Skills

Analytical thinking

Customer-centric

Multitasking

Team player

Strong communication

Education

Bachelor's degree or equivalent

Tools

Zendesk

HubSpot

Slack

Zoom

Job description

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500.

We’re adding a Customer Success Analyst (Mandarin Speaking) to our team to help us guide renters in qualifying for their dream homes, as we continue to expand rapidly across the country.

What You’ll Do

• Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
• Communicate with customers via phone and email in a wide range of situations that each require a unique approach
• Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience

What You Bring

• Bachelor’s degree in a related field or equivalent experience
• A roll up your sleeves mentality with excitement to research and learn what you don’t know
• Empathy, integrity, and a sense of humor!
• Highly organized and detail-oriented
• Customer-centric mindset
• Possess a team-oriented attitude
• Strong math and analytical skills
• Must be able to multitask and be highly adaptable to change
• Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
• Excellent written and verbal communication skills in English and Mandarin

Nice To Have

(Include any skills that would be bonuses to the position, but are not required)

• Fluency in an additional language
• Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
• Prior experience with spreadsheets, data, and technology
• Experience with communication tools such as Slack and Zoom
• Experience working in a remote environment
• Opportunities to make an impact within a fast growing company
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• Paid parental leave
• Company sponsored short and long term disability

The base salary range is between $55,000 - $65,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.