Mandarin-speaking Customer Service Rep - REMOTE

Randstad USA; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Mandarin-speaking Customer Service Representative for a work-from-home position. The role involves assisting patients with dental insurance inquiries and requires strong communication skills. Flexible schedules are available post-training.

Benefits

Health Insurance

401K contributions

Recognition programs

Qualifications

• Minimum 2 years of experience in Mandarin and Chinese.
• Experience in Call Center Support and Customer Service.

Responsibilities

• Provide assistance to members and providers regarding dental benefits.
• Document all customer interactions thoroughly.
• Educate customers on eligibility and claims.

Skills

Mandarin

Chinese

Call Center Support

Customer Service

Education

High School

Job description

Do you speak Mandarin? Are you looking for a WORK-FROM-HOME CUSTOMER SERVICE JOB? We need you! Randstad is hiring an English and Mandarin-speaking Customer Service Rep to work for our client handling inbound calls from patients with questions about dental insurance and dental benefits.

After training, we offer flexible schedules, and we will always try to find a schedule that works for our staff and business. Interested in learning more? APPLY NOW! For immediate consideration, please email a current resume to [e-mail].

Text: Your name and MANDARIN to 954-308-6735.

Salary: $22 - $23 per hour.

Shift: First.

Work hours: 8 AM - 4 PM.

Education: High School.

Responsibilities

• Work From Home! We are seeking Mandarin Speaking Customer Service Representatives to join our team.
• As part of our highly specialized Customer Service Team, you will be the single point of contact for our members and providers.
• The role of a Customer Service Representative is to provide caring and knowledgeable assistance to both members and providers.
• Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility.
• Provide accurate information to resolve internal and external member and provider inquiries.
• Thoroughly and completely document all customer interactions.
• Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Skills & Qualifications

• Mandarin (2 years of experience required).
• Chinese (2 years of experience required).
• Call Center Support (2 years of experience required).
• Customer Service (1 year of experience required).
• Experience level: Experienced, 2 years minimum.

Randstad is a global leader in matching talented people with great companies. Our experienced agents will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company. We offer temporary, temporary-to-permanent, or permanent opportunities. We work hard for our candidates.

Equal Opportunity Employer: We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or other protected groups.

If you require a reasonable accommodation during the application or interview process, please contact [e-mail].

Pay is based on various factors including education, experience, location, job duties, and certifications. Randstad offers benefits including health insurance, recognition programs, and 401K contributions, subject to eligibility.

This posting is open for thirty (30) days.