Customer Service Representative - Overnight Shift

Outlook Amusements; Glendale (CA); Remote; Full time

Job summary

Join a leading company as a Remote Customer Service Representative for the overnight shift. You will be the first point of contact for customers, providing exceptional service and support. Ideal candidates are effective communicators with a passion for helping others. This fully remote role offers great growth opportunities and a comprehensive benefits package, including medical, dental, and vision insurance. Training begins on July 7th.

Benefits

Medical, Dental, and Vision Insurance

401(K) Retirement Plan with Company Match

Flexible Spending Accounts

Employee Assistance and Wellness Program

Virtual Events including Yoga, Wellness Webinars, Social Gatherings

Qualifications

• At least 2 years of experience in a customer service and/or an up-selling environment.
• Reliable High-speed internet connection. Minimum 100 Mbps required.
• Typing speed: 45 wpm.

Responsibilities

• Deliver above-and-beyond customer service over all channels including phone, email, and live chat.
• Assist customers to create and maintain existing accounts.
• Be an advocate for our customers and proactive in finding solutions.

Skills

Effective Communicator

Empathetic

Knowledgeable and Curious

Education

High school diploma or its equivalent

Job description

Customer Service Representative - Overnight Shift

Customer Service Representative - Overnight Shift

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Were looking for Remote Customer Service Representatives to join our growing team!

If you love helping others and are looking for a remote role with great growth opportunities, this might be the job for you!

As a Customer Service Representative, you will be the first point of contact for our customers. We want to consistently deliver personalized and satisfying interactions that furthers customers' trust in our California Psychics brand.

This role is fully remote, but candidates must reside in Florida, Nevada, or Texas.

This position is for an overnight shift starting at 8:00 pm EST - 5:00 am EST.

Our next training class begins on July 7th

What You'll Do

• Deliver above-and-beyond customer service over all our channels including phone, email, and live chat.
• Become an expert on our products, supporting our customers to connect with advisors to find the answers and guidance they are seeking.
• Assist customers to create and maintain existing accounts
• Be an advocate for our customers and proactive in finding solutions to any issues that may arise
  
  

Who You Are

Effective Communicator As the voice of our brand, you provide responsive, accurate, and authentic solutions to our customers.

Empathetic You know that how a message is conveyed is equally important as what is said.

Knowledgeable and Curious You thrive in learning and constantly work on improving skills. No matter what the issue, no matter how complex, you are a problem solver who welcomes and leans into challenges.

What You'll Need

• Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts
• At least 2 years of experience in a customer service and/or an up-selling environment
• Reliable High-speed internet connection. Minimum 100 Mbps required
• Typing speed: 45 wpm
• Quiet space to work at home
• High school diploma or its equivalent
• Remote work experience - preferred
  
  

What You Get

• All customer service representatives receive a starting pay of $18.00 per hour, which includes 3 weeks of paid training.
• Opportunities to grow with the company. We have created a clear path for our customer service representatives to move up. Almost 40% of our customer service representatives were promoted to a higher tier in the last year. Ask us about this in your interview!

A generous benefits plan that includes:

• Medical, Dental, and Vision Insurance
• 401(K) Retirement Plan with Company Match
• Flexible Spending Accounts
• Employee Assistance and Wellness Program
• Virtual Events including Yoga, Wellness Webinars, Social Gatherings and more!
• Full-time remote work with equipment provided
  
  

When you join Outlook Amusements you get a warm welcoming environment in which each person you meet is interested in your success! Because everyone at Outlook knows that your success is our success, and you make a difference! You'll be part of a team that is serious about business, focused on our customers, and knows how to have fun too! Our comprehensive employee benefits package has been carefully designed to meet your health, financial, and retirement wellbeing objectives, including medical, dental, vision, a 401k with a company match, additional add-on insurance plans, paid time off, virtual yoga classes, and virtual lifestyle sessions.

Outlook Amusements, Inc. is not your average company in a ‘ho-hum’ industry. We are a family of brands focused on developing technology and building connections that enable peace of mind. Our Mission is to be a positive force in people’s lives, and we live it every day. For over 25 years, we have connected top-ranked, premier, personal advisors with people worldwide looking to gain self-awareness and a clear life-path direction. Check out our website to get to know us!

Outlook Amusements Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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