Mandarin-speaking Customer Service Rep - Remote

Randstad USA; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is hiring a Customer Service Representative fluent in Mandarin and English for a work-from-home position. The role involves assisting patients with dental insurance inquiries, providing accurate information, and documenting interactions. Flexible schedules are offered post-training.

Benefits

Comprehensive benefits package

401K contribution

Health insurance

Incentive and recognition program

Qualifications

• 2 years of experience in Mandarin and Chinese required.
• 1 year of customer service experience required.

Responsibilities

• Provide knowledgeable assistance to members and providers.
• Respond to inquiries regarding benefits and eligibility.
• Document all customer interactions thoroughly.

Skills

Mandarin

Chinese

Call Center Support

Customer Service

Education

High School

Job description

Do you speak Mandarin? Are you looking for a WORK-FROM-HOME CUSTOMER SERVICE JOB? We need you! Randstad is hiring an English and Mandarin-speaking Customer Service Rep to work for our client handling inbound calls from patients with questions about dental insurance and dental benefits.

After training, we offer flexible schedules. We will always try to find a schedule that works for our staff and business. INTERESTED IN LEARNING MORE? APPLY NOW! FOR MORE IMMEDIATE CONSIDERATION, PLEASE EMAIL A CURRENT RESUME TO [e-mail]

TXT: Your name and MANDARIN to 954-308-6735

Salary: $22 - $23 per hour

Shift: First

Work hours: 8 AM - 4 PM

Education: High School

Responsibilities

• Work From Home! We are seeking Mandarin Speaking Customer Service Representatives to join our team!
• As part of our highly specialized Customer Service Team, you will be the single point of contact for our members and providers.
• The role of a Customer Service Representative is to provide caring and knowledgeable assistance to both members and providers.
• Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility.
• Provide accurate information to resolve internal and external member and provider inquiries.
• Thoroughly and completely document all customer interactions.
• Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Skills

• Mandarin (2 years of experience required)
• Chinese (2 years of experience required)
• Call Center Support (2 years of experience required)
• Customer Service (1 year of experience required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.