Mandarin-Speaking CSR — Travel & Immigration Help (DC)

TechOp Solutions International; Washington; On-site; USD 48,000 - 54,000; Full time

Job summary

TechOp Solutions International in Washington, DC is seeking a Mandarin-fluent Customer Service Representative to support a federal client on-site. You will assist travelers with DHS-related inquiries, enrollments, and travel advisories, while using standard templates and CRM systems.

The ideal candidate has at least 2 years of customer service experience, a BA/BS, and demonstrates professionalism, empathy, and effective communication in high-volume environments.

Qualifications

• Bachelor of Arts or Science from an accredited college or university.
• US Citizenship and ability to meet security eligibility.
• Fluency in Mandarin.
• 2 years of customer service experience required.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers around the globe regarding DHS applications and related travel/immigration topics.
• Provide and respond to live contacts to deliver appropriate responses using provided materials.
• Document inquiries into the Customer Database with correct grammar, select appropriate categories, and note up to 5 resolutions.
• Transfer reportable communications to the appropriate department.
• Assist in identifying questions/concerns in emails and respond using government-approved templates.
• Answer customer questions and make referrals; clarify policies and procedures.
• Provide general travel assistance information.
• Provide information for filing claims with DHS.
• Other duties as assigned

Skills

Customer service

Mandarin

Verbal communication

Written communication

Tech savvy

Education

Bachelor's degree

Job description

TechOp Solutions International in Washington, DC is seeking a Mandarin-fluent Customer Service Representative to support a federal client on-site. You will assist travelers with DHS-related inquiries, enrollments, and travel advisories, while using standard templates and CRM systems.

The ideal candidate has at least 2 years of customer service experience, a BA/BS, and demonstrates professionalism, empathy, and effective communication in high-volume environments.