Travel & Immigration Support Specialist (On-Site)

TechOp Solutions International; Washington; On-site; USD 48,000 - 54,000; Full time

Job summary

TechOp Solutions International is hiring for a Customer Service Representative to support a federal client on-site in downtown Washington, DC. The role emphasizes accurate responses, professional communication, and helping travelers with DHS-related inquiries and enrollment questions.

Successful candidates will be energetic, patient, and tech savvy, capable of navigating contact center systems and government templates, while maintaining high service standards in a 24/7 environment.

Qualifications

• Energetic and patient communicator with strong writing skills.
• Experience navigating contact center systems and office software.
• Ability to deescalate challenging interactions with professionalism.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers about DHS-related services.
• Respond to live contacts using provided responses and materials.
• Draft email responses using government templates and correct grammar.
• Enter data into the customer database with accurate categories and notes.
• Forward reportable communications to the appropriate department.
• Answer questions and make referrals, clarifying policies and procedures.
• Provide general travel assistance information and claims filing guidance.

Skills

Verbal communication

Written communication

Technical acumen

Education

Bachelor's degree

Job description

TechOp Solutions International is hiring for a Customer Service Representative to support a federal client on-site in downtown Washington, DC. The role emphasizes accurate responses, professional communication, and helping travelers with DHS-related inquiries and enrollment questions.

Successful candidates will be energetic, patient, and tech savvy, capable of navigating contact center systems and government templates, while maintaining high service standards in a 24/7 environment.