Mandarin POS Systems Specialist – Onsite in Flushing, NY

Universal Processing LLC (uP); New York (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Generous PTO

401k

Job summary

Universal Processing LLC (uP) seeks a technically skilled POS Systems Specialist for an onsite role in Flushing, NY. You will interact directly with clients, support sales efforts, and troubleshoot POS hardware/software.

The role requires a technical background, client-facing work, and the ability to resolve issues efficiently. Training and growth opportunities are offered with comprehensive benefits and a probation period.

Qualifications

• Must be authorized to work in the US; E-Verify employer.
• Bilingual proficiency in Chinese - Mandarin required (reading and writing).
• Bachelor's degree in CS/IT/Networking or related field is a plus.
• 1-2 years of experience with POS systems is required.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to listen actively and interact with clients in a friendly, patient manner.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and install products.
• Able to meet deadlines and work both independently and in a team.

Responsibilities

• Prepare, install, and configure software and hardware for deployment.
• Onboard and train new users for newly deployed software and hardware.
• Perform remote troubleshooting over the phone and via remote control tools.
• Identify and analyze issues for software and/or hardware.
• Partner with Operations and Sales to provide best solutions for POS inquiries.
• Collect feedback from end-users and work with Development for product improvements.
• Assist in inventory tracking and management.

Skills

Bilingual Mandarin

Communication skills

Critical thinking

Detail-oriented

Analytical abilities

Active listening

Problem solving

Education

Bachelors in CS/IT/Engineering/Networking

Tools

Excel

Word

Job description

Universal Processing LLC (uP) seeks a technically skilled POS Systems Specialist for an onsite role in Flushing, NY. You will interact directly with clients, support sales efforts, and troubleshoot POS hardware/software.

The role requires a technical background, client-facing work, and the ability to resolve issues efficiently. Training and growth opportunities are offered with comprehensive benefits and a probation period.