Mandarin Banking Advisor: Build Relationships & Solutions

Citizens Bank; New York (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

Citizens Bank in New York is seeking a Branch Banker who will be the face of the branch, helping customers with trusted financial advice and building lasting relationships. You’ll use strong communication and problem-solving skills to recommend financial solutions for spending, saving, borrowing and investing, and to introduce digital banking tools via our app and ATMs.

You’ll collaborate with Wealth Management, Mortgage and Business Banking partners to serve broader needs, and you may schedule

Qualifications

• High School degree or GED required.
• Bilingual in Mandarin.
• Prior banking experience required.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self-motivated, confident and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• Provide trusted financial advice and build lasting customer relationships.
• Help customers with financial solutions for spending, saving, borrowing and investing.
• Introduce digital banking tools via app and ATMs and collaborate with Wealth Management, Mortgage, and Business Banking partners.
• Make outbound calls to acquire new customers and schedule financial checkup appointments, ensuring tailored solutions for customers now and in the future.

Skills

Mandarin

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

Citizens Bank in New York is seeking a Branch Banker who will be the face of the branch, helping customers with trusted financial advice and building lasting relationships. You’ll use strong communication and problem-solving skills to recommend financial solutions for spending, saving, borrowing and investing, and to introduce digital banking tools via our app and ATMs.

You’ll collaborate with Wealth Management, Mortgage and Business Banking partners to serve broader needs, and you may schedule