Manager, Workforce Management

180 Seminole Hard Rock Support Services; United States; On-site; USD 90,000 - 125,000; Full time

Job summary

Seminole Hard Rock Support Services is seeking a Finance/HR analytics professional to develop and maintain reports, analyze data across properties, and drive maximum financial results.

You will lead labor analytics, create scorecards, and coordinate payroll budgeting while ensuring internal controls. Requires accounting/finance background and strong Excel proficiency; MBA preferred.

Qualifications

• Bachelor’s degree in Accounting/Finance and four (4) years of accounting/financial management experience in the casino industry or an equivalent amount of education and experience.
• Must have extensive experience with computerized accounting systems, preferably Infinium.
• Must have an advanced/expert level proficiency in MS Excel and database softwares.
• Ability to lead and mentor a team.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Must be able to present an image of professionalism and customer focus.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Analyze complex data, compensation, and turnover metrics to identify areas of concerns/trends and recommend solutions to management solutions.
• Create and implement a labor scorecard to visualize key HR metrics and organizational achievements.
• Coordinate the variance analysis of weekly FTE reports for SGA and SHRSS.
• Develop labor standards and reporting for labor productivity analysis across departments.
• Assist in the annual payroll budget process and develop procedures for division and department heads.
• Review policies and procedures to ensure internal controls and efficiency.
• Present select financial results to senior management.
• Conduct special projects as requested by senior management.

Skills

Advanced MS Excel

Strong analytical skills

Leading and mentoring a team

Time management

Communication in English

Education

Bachelor’s degree in Accounting/Finance

MBA preferred

Tools

Infinium

Database software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Under the direction of the Director of Workforce, the individual will develop and maintain reports for a variety of areas across properties and analyze the data to ensure that the property is achieving maximum financial results.

Monitors departmental organizational charts, FTE amounts and labor scheduling systems to maintain optimum productivity and progress.

Essential duties include, but are not limited to:

• Analyze complex data, compensation, and turnover metrics to identify areas of concerns/trends and recommend solutions to management solutions
• Create and implement a labor scorecard to be utilized as a visual representation of key measures of human resource department achievements, productivity and other factors important to the organization.
• Factors measured include costs, hiring, turnover, training, Team Member Survey, GEM Scores performance management and alignment with property goals.
• Coordinate the variance analysis of the weekly FTE report for SGA and SHRSS.
• Manage the preparation of productivity standards for all labor positions for use in FTE labor productivity analysis, including working with each respective department; assist in development of base drivers for labor standard for each labor position, policy and procedure for labor reporting is adhered to; coordinate the implementation of timekeeping, labor and scheduling systems with the property and IT.
• Ability to create labor standards and reporting; monitor and review labor weekly to identify areas of savings and efficiency; etc.
• Assists with the coordination of the annual payroll budget process to include developing procedures and guidelines for division and department heads.
• Prepares and reviews performance and budgets of new and existing operations.
• Analyzes and develops policies, procedures and systems to ensure effective internal controls, optimum efficiencies and improvement of processes.
• Assist in the analysis, review and presentation to senior management of select financial results.
• Conducts special projects as requested by senior management.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Promotes positive public/team member relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.

Qualifications Experience:

• Experience: Bachelor’s degree in Accounting/Finance and four (4) years of accounting/financial management experience in the casino industry or an equivalent amount of education and experience.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Must have extensive experience with computerized accounting systems, preferably Infinium.
• Must have an advanced/expert level proficiency in MS Excel and database softwares.
• Ability to lead and mentor a team.
• Excellent time management and organizational skills.
• Strong analytical skills.
• Must possess knowledge of hotel casino operations, and accounting and internal controls.
• Must possess ability to handle non-standard situations where independent judgement is required and limited guidelines exist.
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
• MBA preferred.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Work Environment:

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!