Player Development Executive

003 Seminole Hard Rock Tampa; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Player Development Executive focused on new business to the property. The role requires an established book of customers and active outreach by phone and in person to drive incremental gaming revenues.

You will maintain guest relationships, coordinate accommodations, promote the Player’s Club, and develop incentives and marketing programs while upholding gaming regulations and confidentiality.

Qualifications

• Bachelor’s degree in Accounting, Business Administration, Finance, or Marketing preferred
• Minimum of three (3) years of experience in Player Development at the Executive Host level or above is required.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook
• Must have excellent interpersonal communication skills, team building, and problem solving skills
• Must be able and willing to work any shift and long hours when necessary, including the ability to work evening, weekends, and holidays
• Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image
• Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals.

Responsibilities

• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets guests in the casino and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted customer base as pre-determined by management.
• Updates guest history for future visits.
• Ensures the protection of customer’s rewards and credit lines.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Responsible for telemarketing to inactive customers by phone and mail to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
• Assists in the development of incentive programs, special events and marketing programs.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events and general property information.
• Keeps informed of competitive promotions.
• Safeguards the confidential nature of all departmental and company records.

Skills

Communication skills

Relationship building

Phone outreach

Education

Bachelor's degree

Tools

MS Office

Outlook

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description:

Job Description

The Player Development Executive focuses on new business to Seminole Hard Rock Tampa. Candidate MUST bring established book of new customers to market; maintains close ties with targeted customers through personal contact by phone and in person in order to generate designated incremental gaming revenues.

Essential duties

• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets guests in the casino and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted customer base as pre-determined by management.
• Updates guest history for future visits.
• Ensures the protection of customer’s rewards and credit lines.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Responsible for telemarketing to inactive customers by phone and mail to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
• Assists in the development of incentive programs, special events and marketing programs.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Keeps informed of competitive promotions.
• Safeguards the confidential nature of all departmental and company records.

Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Other duties as assigned.

Qualifications

Bachelor’s degree in Accounting, Business Administration, Finance, or Marketing preferred Minimum of three (3) years of experience in Player Development at the Executive Host level or above is required. Must be computer literate and proficient with MS Office, Word, Excel, and Outlook Must have excellent interpersonal communication skills, team building, and problem solving skills Must be able and willing to work any shift and long hours when necessary, including the ability to work evening, weekends, and holidays Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals.

Work Environment

Duties and responsibilities are typically performed in a professional office setting, as well as the Casino Floor. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Position requires ability to stand and walk for long periods of time, and ability to maneuver 30lbs. While performing the duties of this job, the employee must be able to respond to visual and aural cues.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!