Cage Cashier - Casino Cash Operations

006 Seminole Casino Immokalee; Immokalee (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

006 Seminole Casino Immokalee is seeking a Cage Operations team member responsible for high-volume cash and non-cash transactions with accuracy and courtesy. You will handle guest and internal transactions, balance and issue cash and chips, and maintain detailed records in line with internal controls.

The role requires a high school diploma or equivalent and cash handling experience, with a focus on integrity, speed, and professional demeanor in a fast-paced casino environment.

Qualifications

• High School diploma or equivalent and six months cash handling experience preferred.
• Cage operations experience preferred.
• Excellent interpersonal and team-building skills.
• Strong cash handling and counting skills.
• Ability to deliver a service level that creates a memorable guest experience.
• Knowledge of computer systems to a proficient level.
• Commitment to going above and beyond in responsibilities.
• Professional demeanor in a fast-paced environment.

Responsibilities

• Balance and issue impress bank to Slot Attendants, F&B, and Hotel team members.
• Perform guest and in-house monetary transactions.
• Enter patron transactions into the company computer system accurately.
• Prepare paperwork and balance sheets per standards and procedures.
• Transfer cash, chips and checks between cages and departments.
• Adhere to policies to maintain integrity of Cage operations.
• Participate in daily cage reconciliation.
• Notify managers of concerns and observe responsible gaming and alcohol service.

Skills

Cash handling

Interpersonal skills

Customer service

Computer systems

Professional demeanor

Teamwork

Accuracy

Education

High school diploma or equivalent

Six months cash handling experience

Cage operations experience preferred

Tools

POS familiarity

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

JOB SUMMARY

Under the direction of the Cage Operations Manager, the incumbent is responsible for controlling and accounting of transactions for the cage windows, main bank, chip bank and check bank. Performs high volume cash and non-cash transactions for our guests and internal customers in a courteous, and timely manner, with a strong focus on accurate, variance-free counting.

JOB RESPONSIBILITIES

• Abide by all Company policies outlined in the Employee Handbook and comply with all Company, Local, State, Federal and Tribal regulations relating to Health, Safety, and Operations.
• Successfully participate in and complete all training sessions, safety classes, pre-shift meetings, and/or certifications related to the position.
• Abide by all rules and Responsible for the impress bank issued.
• Perform guest and in house monetary transactions.
• Balance and issue impress bank to Slot Attendants, F&B, and Hotel team members.
• Enter patron transactions into the company computer system accurately.
• Prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&P's), and within the guidelines of Internal Controls.
• Signs all documents legibly and in accordance with S&P's.
• Transfer cash, chips and checks between cages and/or departments in an accurate and efficient manner.
• Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation.
• Apply accurate transaction and balancing practices.
• Participate in the daily cage reconciliation process.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote positive public/team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other duties as assigned.

QUALIFICATIONS

• Excellent interpersonal and team building skills.
• Strong cash handling and counting skills.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Ability to develop knowledge of computer systems, both company and vendor provided, to a proficient level.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Must be able to work in a very fast paced environment while adhering to strict guidelines and controls.

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent and six (6) months of cash handling experience preferred. Cage operations experience preferred.

LANGUAGE SKILLS

• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.

MATHEMATICAL SKILLS

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

WORK ENVIRONMENT

While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift. Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side. Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens. Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs. Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors. Will regularly be exposed to tobacco and other second hand smoke. May occasionally use de-escalation techniques to resolve customer conflict. Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen.

DISCLAIMER While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!