Shift Manager, Cage Operations

004 Seminole Casino Brighton; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Brighton Casino is seeking a skilled Cash Operations Supervisor to manage day-to-day cash handling and staff oversight during shifts. You will balance registers, prepare bank deposits, monitor revenues, and ensure accurate financial processes.

Role requires strong leadership, communication, and reliability; you will train new staff, ensure safety standards, and coordinate tasks with managers to deliver smooth casino operations.

Qualifications

• Ability to lead, motivate and supervise staff.
• Excellent communication skills to interact with customers and staff.
• Identify and resolve issues efficiently.
• Basic arithmetic and financial calculation proficiency.
• Basic knowledge of POS systems and other relevant software.
• Opening or closing the business during their shift.
• Training new employees on procedures and standards.
• Maintain a clean and organized work environment.

Responsibilities

• Balancing cash registers, making bank deposits, and tracking daily revenues and expenses.
• Assigning tasks, coordinating employee responsibilities, and resolving any issues during the shift.
• Monitoring inventory levels and ensuring stock is adequately maintained.
• Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Adhering to company policies, procedures, and regulations, including safety guidelines and financial standards.
• Communicating with staff and other managers, providing updates, and conveying information.

Skills

Staff leadership

Communication

Issue resolution

Arithmetic and finance

POS systems knowledge

Opening/closing duties

Staff training

Workplace organization

Tools

POS software

Job description

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Under the direction of the Director of Cash Operations the incumbent oversees the day-to-day functions during their shift, including cash management, staff supervision, and ensuring smooth operations. They are responsible for balancing cash registers, making bank deposits, and adhering to cash handling procedures.

ESSENTIAL JOB FUNCTIONS

• Balancing cash registers, making bank deposits, and tracking daily revenues and expenses.
• Assigning tasks, coordinating employee responsibilities, and resolving any issues that arise during the shift.
• Monitoring inventory levels and ensuring that stock is adequately maintained.
• Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Adhering to company policies, procedures, and regulations, including safety guidelines and financial standards.
• Communicating with staff and other managers, providing updates, and conveying information.

QUALIFICATIONS

• Ability to lead, motivate and supervise staff.
• Excellent communication skills to interact with customers and staff.
• Ability to identify and resolve issues efficiently.
• Proficiency in basic arithmetic and financial calculations.
• Basic knowledge of POS systems and other relevant software.
• Opening or closing the business during their shift.
• Training new employees on procedures and standards.
• Ensure a clean and organized work environment.
• Assisting with other operational tasks as needed.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

CLOSING

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen.

DEI & EEO STATEMENTS

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

COMPANY CULTURE & HISTORY

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!