Senior Coordinator, Matchday Operations

Major League Soccer; New York (NY); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness reimbursement

Holiday and PTO

Career development opportunities

Hybrid work schedule

Job summary

Major League Soccer is seeking a Senior Coordinator, Matchday Operations to support MLS regular season, playoffs, and marquee events. You will manage live-match issues, apply league policies, and drive improvements across matchday processes and tools.

The role requires strong communication, project management, and the ability to work non-traditional hours, with travel up to 20% and hybrid in-office/remote work requirements.

Qualifications

• Bachelor's Degree in Sport Management, Sports Administration, Business Administration, or related field.
• 3+ years of experience in event operations, sporting operations, competition operations, matchday operations, or related field, preferably within sports.

Responsibilities

• Support the day-to-day execution of Matchday Operations for MLS regular season, playoffs, and marquee events.
• Serve in Matchday Control for assigned matches, resolving operational issues and coordinating with clubs, venues, and stakeholders.
• Interpret and apply league policies and procedures; identify trends, risks, and opportunities for improvement.
• Develop and maintain internal Matchday Operations materials, reports, and resources for dashboards and executives.
• Coordinate administrative processes, including vendor agreements, contracts, and budget reconciliation.
• Prepare operational updates and presentations for department leaders and executive audiences.

Skills

Event operations

Stakeholder management

Team leadership

Analytical skills

Communication

Problem-solving

Project management

Education

Bachelor's Degree in Sport Management

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Smartsheet

Job description

Overview

Senior Coordinator, Matchday Operations plays a key role in the operational delivery of MLS regular season matches, playoffs, and marquee events. The position supports Matchday Control, independently manages assigned live-match issues and escalations, analyzes matchday trends and risks, and partners with Clubs and internal stakeholders to promote consistent execution of league policies and operational standards. The Senior Coordinator also owns key departmental processes and assigned event workstreams, supports continuous improvement initiatives, and helps ensure Matchday Operations is prepared to deliver a consistent, high-quality matchday experience across the league.

Responsibilities

• Support the day-to-day execution of Matchday Operations for the MLS regular season, playoffs, and marquee events.
• Serve in Matchday Control for assigned matches, with responsibilities including:
  • Independently assessing and resolving operational issues within established protocols.
  • Managing live-match escalations and coordinating resolution with internal teams, Clubs, venues, and other stakeholders.
  • Interpreting and applying league policies and procedures.
  • Identifying matchday trends, operational risks, and recurring issues.
  • Recommending process and operational improvements based on matchday observations and analysis.
  • Escalating complex or high-impact issues to department leadership when appropriate.
• Apply Matchday Manual policies and procedures to day-to-day and live-match operational issues and maintain a strong working knowledge of league standards and protocols.
• Develop and maintain Club-facing and internal Matchday Operations materials, including operational documentation, databases, reports, presentations, and other resources.
• Support the evaluation and enhancement of weather-monitoring tools and processes, identifying opportunities to improve inclement-weather tracking and matchday decision support.
• Plan and execute assigned operational workstreams for MLS and affiliated marquee events, including MLS All-Star, MLS Cup, Leagues Cup, and other events as assigned.
• Coordinate departmental and event-related administrative processes, including consultant, temporary worker, and vendor agreements.
• Coordinate vendor payments, contract administration, expense tracking, and budget reconciliation; identify spending trends, variances, and potential issues for department leadership.
• Maintain event-related equipment inventories, records, and materials to support operational readiness.
• Prepare operational updates, analyses, and presentations for department leaders and executive audiences.
• Build and maintain effective working relationships with Clubs, internal departments, vendors, event partners, and other stakeholders.
• Identify opportunities to improve departmental processes, documentation, tools, and workflows.
• Perform additional responsibilities as assigned.

Work Requirements

• Ability to work non-traditional hours, including regularly scheduled evenings, weekends, and holidays throughout the MLS season.
• Ability to work from the office as required to support matchday operations and league events.
• Ability to travel up to 20%.

Qualifications

• Bachelor's Degree in Sport Management, Sports Administration, Business Administration, or a related field.
• 3+ years of experience in event operations, sporting operations, competition operations, matchday operations, or a related field, preferably within the sports industry.

Required Skills

• Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively with Clubs, internal departments, vendors, and other stakeholders.
• Strong decision-making and problem-solving skills, including the ability to exercise sound judgment in fast-paced and time-sensitive situations.
• Demonstrated ability to independently manage assigned projects and workstreams while meeting deadlines with minimal supervision.
• Strong organizational and project management skills with exceptional attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced, collaborative environment.
• Strong analytical skills with the ability to identify operational trends, risks, and opportunities for improvement.
• Strong presentation and visual communication skills, including the ability to develop clear and effective materials for operational and executive audiences.
• High level of professionalism, integrity, accountability, and commitment to quality.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Smartsheet.
• Working knowledge of soccer and professional match operations.

Desired Skills

• Experience supporting live sporting events, competition operations, or professional matchday environments.
• Experience working with event vendors, temporary staff, budgets, contracts, or operational logistics.
• Spanish-language proficiency.

Total Rewards

Major League Soccer offers a competitive starting base salary of $66,500 – 70,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

Major League Soccer believes in the value of in-person collaboration to support teamwork, creativity, and connection. Employees in this role are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

Major League Soccer is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Major League Soccer is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process, as well as during employment. Applicants who require an accommodation may contact Human Resources to request assistance.

Join our team and help support the growth and success ofMajor League Soccer.