Manager, Ticket Operations

National Association for Stock Car Auto Racing (NASCAR); Kansas City, Northern (KS, KY); On-site; USD 70,000 - 100,000; Full time

Job summary

NASCAR's Kansas Speedway is seeking a Manager of Ticket Operations to oversee ticket office operations, ensure efficient race and commemorative ticket fulfillment, and drive digital ticketing adoption to enhance fan experience. You will partner with ticketing staff and leadership to schedule events and optimize processes.

The role requires leadership in a fast-paced, revenue-driven environment, strong Excel and CRM skills, and a focus on delivering exceptional guest service during race weekends

Qualifications

• Minimum two years of experience with ticketing software.
• Bachelor's degree or equivalent combination of education and experience.
• Valid driver's license in good standing with a clean driving record.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.
• Previous box office, ticketing, or live event operations experience preferred.
• Proven project management skills with the ability to move initiatives from concept through execution.
• Knowledge of current and emerging technologies impacting ticket sales and operations.

Responsibilities

• Oversees all walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with Regional Director of Ticketing and partners to develop ticketing strategies.
• Supports implementation of Consumer Admissions initiatives.
• Evaluates and improves digital ticket fulfillment processes.

Skills

Ticketing software

Leadership

Project management

Customer service

Education

Bachelor's degree

Tools

Ticketmaster

Microsoft Dynamics CRM

Excel

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. The Manager, Ticket Operations at Kansas Speedway supports our mission by overseeing ticket office operations and managing race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the consumer experience and improve operational efficiency.

The Manager collaborates with ticketing operations staff to assess fulfillment needs and report insights to leadership, staffs and schedules ticket offices for event weekends, oversees non-digital ticket fulfillment, and hires, trains, and schedules ticket representatives.

Essential Duties and Responsibilities

• Oversees all walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Supports the implementation of key Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly reviews system setup to ensure consistency and an enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
• Performs other duties as assigned.

Qualifications

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor's degree or equivalent combination of education and experience.
• Valid driver's license in good standing with a clean driving record.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.
• Previous box office, ticketing, or live event operations experience preferred.
• Proven project management skills with the ability to move initiatives from concept through execution.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritize and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.
• Operational knowledge of the Ticketmaster system and experience with Microsoft Dynamics CRM preferred.
• Strong interpersonal, problem-solving, and budget management skills.
• Strategic thinker with the ability to generate innovative ideas.
• Understanding of racing and commitment to delivering an exceptional fan experience preferred.
• Customer-focused with strong attention to detail and accuracy.

Work Schedule

This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.

The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No 1 form of motorsports in the United States and owner of 15 of the nation’s major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series, NASCAR O’Reilly Auto Parts Series, and NASCAR CRAFTSMAN Truck Series), four international series (NASCAR Brasil Series, NASCAR Canada Series, NASCAR Euro Series, NASCAR Mexico Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Local Racing Series powered by O’Reilly Auto Parts). The International Motor Sports Association (IMSA) governs the IMSA WeatherTech SportsCar Championship, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states. For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, TikTok, X and Facebook.