Manager, Technical Services

TravelCenters of America; United States; On-site; USD 140,000 - 175,000; Full time

Job summary

TravelCenters of America seeks a Manager of Technical Solution Consultants to lead the Professional Services group and drive deployment using the Solumina Implementation Methodology (SIM). The role is customer-facing and guides the TSC team to deliver high-quality project outcomes.

You will mentor consultants, optimize processes, and ensure alignment with corporate objectives and deployment standards while balancing client needs and team development.

Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering or equivalent work experience.
• 5+ years of experience in project environments implementing enterprise software solutions.
• 5+ years of experience in supporting manufacturing software.
• 5+ years of experience working with and implementing enterprise-class software solutions.
• 2+ years of experience in managing a team of professional consultants in a remote environment.

Responsibilities

• Leads all Technical Solution Consultants in Professional Services.
• Partners with leaders to improve delivery processes and collaboration.
• Guides and supports technical activities with internal and external teams.
• Ensures project deliverables meet SIM standards and objectives.
• Communicates delivery standards, procedures, and deployment objectives.
• Develops recruitment, induction, development, and onboarding systems.
• Advances deployment processes using SIM and innovative techniques.
• Plans resource utilization and coordinates with Resource Manager.
• Ensures team alignment with corporate objectives and metrics.
• Conducts performance reviews and supports professional growth.
• Maintains positive client relationships while balancing team needs.
• Engages in a management consulting role to lead substantial change initiatives.
• Delivers TSC activities to clients up to 40% of daily functions.
• Demonstrates deep understanding of Solumina architecture across sites.

Skills

Leadership

Project management

Agile/Scrum/Kanban

Communication

Documentation

Travel coordination

Education

Bachelor’s degree in Computer Science or Computer Engineering or equivalent work experience

Job description

Job Summary

The Manager, Technical Solution Consultants has leadership responsibility for all the Technical Solution Consultants in the Professional Services department. This role will partner with other leaders within the organization to ensure optimal collaborative processes are in place to improve our Professional Services Delivery process continuously. This management role will function in a customer-facing capacity to lead and support the Solumina Technical Solution Consultants team. Will guide and support technical activities with both internal and external teams. Collaborating with their team, will ensure the quality of all project deliverables while following the Solumina Implementation Methodology (SIM). This includes communicating the delivery standards, procedures, methodology, and desired deployment objectives for each project.

Essential Functions

• Develops and maintains a progressive recruitment, induction, development, and onboarding system to ensure a highly skilled and functioning team
• Employs innovative techniques to continually advance the deployment process using SIM
• Plans for optimum resource utilization and coordinates with the Resource Manager for resource needs
• Ensures their team is driving to corporate objectives and metrics
• Plans and conducts personnel performance reviews and professional growth
• Contributes to the development and improvement of SIM services standards, processes, and procedures
• Leading, growing, and mentoring TSC professionals
• Identify and develops leaders for the future
• Developing positive relationships with existing and new customer
• Maintain a good balance between customer and team needs
• Engage in a management consulting role to help client executives lead and support substantial change initiatives within their organizations
• Deliver TSC activities to a customer up to 40% of daily job functions.
• Deep understanding of Solumina architecture with the ability to deploy to multiple sites.

Requirements

• Traveling to customer sites, as required, to meet with the customer and align with their expectations
• Agile background in Scrum and Kanban
• Excellent writing, presentation, and communications skills
• Ability to travel domestically and internationally as needed

Required Education/Experience

• Bachelor’s degree in Computer Science or Computer Engineering or equivalent work experience required
• 5+ years of experience in project environments implementing enterprise software solutions
• 5+ years of experience in supporting manufacturing software
• 5+ years of experience working with and implementing enterprise-class software solutions\
• 2+ years of experience in managing a team of professional consultants in a remote environment